News forums: Access denied Error code 1020

Rape posts every half-hour found on online incel forum

By Chris Vallance
Technology reporter

  • Published

Image source, Getty Images

Image caption,

A memorial to victims of a 2014 incel-linked attack

Discussions on a major forum for incels are growing more violent, a new study by the Centre for Countering Digital Hate (CCDH) has warned.

Incels — short for Involuntary Celibate — hold misogynistic beliefs, and some have launched violent attacks.

The CCDH research suggests that, on average, a post about rape was published to the forum every 29 minutes.

The report’s authors want tech firms to do more to counter the problem.

For 18 months, researchers from CCDH’s new Quant Lab used machine learning to help analyse in excess of a million posts on the forum.

The report does not name the forum — to avoid giving it publicity — but says it is the largest online, with more than 17,000 members and 2.6 million visits a month. Women are barred.

The forum is one of a number of online incel communities «promoting a hateful and violent ideology linked to the murder or injury of 100 people in the last 10 years, mostly women», the researchers write.

According to one definition, incels are men who are «unable to find sexual partners despite wanting them, and who express hate towards people whom they blame for this».

Image source, PA Media

Image caption,

Flowers left at the scene of killings in Plymouth, Devon in 2021

To the CCDH researchers’ alarm, violent rhetoric on the forum increased significantly during the study, with posts mentioning incel mass murders rising by 59% between 2021 and 2022.

While the security service MI5 has said most incels are not violent, the movement has been linked to a number of attacks.

In Isla Vista, California, in 2014, Elliot Rodger murdered six people and injured 14 before killing himself,

Rodger left a 137-page manifesto detailing his wish «to punish everyone who is sexually active», and to bring about the «second phase» of a «War on Women».

‘Coherent movement’

In 2021, a gunman killed five people in a suburb of Plymouth in Devon.

The alleged perpetrator, 22 year-old Jake Davison, is thought to have been active on social media discussing the incel movement. Bereaved families urged the government to take action against incel culture.

CCDH chief executive Imran Ahmed told the BBC: «This is a coherent movement of men who not just pose a threat of mass attacks, but also a significant threat to any woman in their lives.»

Mr Ahmed said their research showed acts of incel violence should not be treated as the work of lone wolves.

«They are not socially isolated. They’re embedded in a community of fellow travellers. And there is a well-developed, constantly negotiated, constantly discussed ideology that underpins their belief system and underpins their actions.»

UK agencies do not currently define incel beliefs as a terrorist ideology, but say it is possible that some individual acts may cross the threshold and be regarded as single-issue terrorism.

But a spokesperson for Counter Terrorism Policing said they took the threat from incels seriously, adding: «We have resources dedicated to analysis and assessment of the threat this ideology poses to the public.»

Image source, Getty Images

Image caption,

Flowers fill bullet holes after the Isla Vista attack

The report also considers users’ support for acts of sexual violence.

Its analysis suggests that the clear majority of posts about rape were supportive, similarly «discussions of paedophilia show 53% of posters are supportive».

Keywords associated with paedophilia occurred in posts made by «1,143 unique users, or 28% of the active users in our dataset», the researchers said.

Mr Ahmed fears there may be many unreported acts of violence that can be linked to the incel movement.

«It’s almost certain that offences have been committed, that women have been harmed, and we haven’t attributed that to incels in the past because we focused on the mass attacks.

«We’ve also got a focus on the wider threat to women and girls we discovered in this country.»

Analysis

By Marianna Spring, disinformation and social media correspondent

Misogyny online sits along a spectrum — and some of these posts on incel forums would be considered the most extreme. This report tells us how the worst appear to be getting worse.

It’s in keeping with a broader escalation in violent rhetoric we’ve seen from groups on social media, whether linked to conspiracies or far-right ideologies.

More specifically, it seems to fit into a wider pattern of increasing anti-women hate online.

This was a topic I investigated for BBC Panorama, exposing how social media algorithms can push anti-women hate to accounts that have started to express an interest in this kind of content.

The dummy account I set up was driven towards content that discussed sexual violence and condoned rape. It suggested that, if you’re already susceptible to misogyny online, algorithms can make it worse.

Anecdotally, I’ve noticed how abuse sent to me online more and more frequently includes threats of sexual violence. Many women I’ve interviewed and spoken to about trolling have expressed concerns over how the same kind of rhetoric they’re seeing in messages online could translate into action offline.

Image source, Getty Images

Teenage boys are being drawn into the movement, with the researchers finding young forum members who expressed an interest in violence.

A user claiming to be 15 discussed wanting to «go ER» in one post, a phrase that refers to emulating the Isla Vista killer, in committing a mass shooting.

Another user, who described themselves as a school student, said he had also considered going «ER». He asked for help from other forum members after claiming to have been flagged to Prevent — the UK counter-extremism programme — for carrying a knife in his school bag.

Other users offered him advice on using a virtual private network to avoid surveillance, and congratulated him on a decision to stop taking anti-psychotic medication, researchers found.

Online safety

The report makes a number of recommendations, several of which urge big tech to deplatform incel sites, including:

  • Google should make sure incel sites are deranked in its search results
  • Incel YouTube channels should be deplatformed
  • Infrastructure companies such as Cloudflare should not provide services to incel sites
  • Authorities should design and implement anti-extremism interventions for incels

According to Google, its search ranking systems are designed to avoid exposing people to hateful and harmful content if they are not explicitly looking for it.

YouTube policies prohibit hate speech, harassing and sexual content and, on review, it said it had removed or age-restricted several videos on two of the channels cited in the CCDH report.

The CCDH has in the past suggested that the Online Safety Bill could be an important tool in tackling harmful incel content. However, ministers have recently said rules that would require tech firms to address material that is harmful but legal on their platforms will be changed.

Mr Ahmed urged the government not to water down these provisions in the bill.

«We’ve got to be not just tough on terrorists, but tough on the causes of terrorism,» he said.

«Here we can see a community that is very cautious about never tripping the line into actual criminal behaviour online, but nevertheless, collectively pose an incredibly serious threat.

«So it’s absolutely crucial that government stick to their guns in a piece of legislation that’s already had more scrutiny than almost any bill normally does.»

A DCMS spokesperson told the BBC that the main aim of the Online Safety Bill is to protect children and tackle abhorrent criminal activity online.

«Hate crime, child sexual exploitation and encouraging violence or rape are illegal and all companies in scope — including small websites and chatrooms — will have to remove and limit people’s exposure to this content or face massive fines from Ofcom».

  • Sexism
  • Misogyny

Conversation as Publishing: the Role of News Forums on the Web | Journal of Computer-Mediated Communication

Abstract

The development of the World Wide Web (Web) has allowed publishers to move away from traditional newspaper models of news presentation to introduce more flexible products that offer both an information source and more scope for interaction with and between users. The opportunity to involve users more in the creation of news content has been exploited in various ways: for instance as discussion forums or as visitor responses to particular questions. This paper reports on an experiment investigating one form of this new kind of interaction, drawing on data from an e-mail questionnaire sent to visitors to The Guardian newspaper’s Election 97 website who observed or participated in a series of themed discussion forums in the run up to the 1997 British general election. We present an evaluation of the visitors’ behavior in the forums, their motivation and their perceptions of the discussion space. We discuss the findings in relation to the underlying model of the website, pointing out how, despite the flexbility offered by this new mode of interaction, the traditional publisher-contributor relationship remains preferable to both users and developers.

Introduction

Publishing has traditionally been a one-way process whereby publishers provide content for readers. However, the interactivity of the Web is redefining the relationship between user and producer. Publishers (and we shall subsume broadcasters within this term) have gained the opportunity to move away from just presenting material, towards a situation where content can be negotiated with their audiences allowing for more opportunity for public exchange. At the same time, the Web is providing the potential for producers to become ‘hosts’– developing participation among users of the site, where the producer’s role is to provide communication software and display the outcome of visitors’ exchanges. There is some evidence that participation of this kind builds product loyalty and this may lead to a pool of customers [1]. Certainly, users are finding themselves with potential for more participation than before the development of online publishing.

At the moment publishers are experimenting. Many hosted web forums exist now, where publishers have supplemented their information-based sites with electronic space for discussion. So far, though, there has been little analysis of what users believe they are doing in these spaces, or how exchanges are managed. To investigate the benefit of providing this kind of interactive forum, an experiment was conducted by the British national newspaper, The Guardian, which hosted a series of themed discussion forums during the run up to the 1997 British general election as part of their substantial campaign news and information website. To assess the effectiveness of The Guardian‘s choices in presenting an electronic discussion space, an analysis was carried out by the authors, examining the expectations, perceptions and behavior of the visitors to it. In particular, we were interested in seeing what kinds of people were attracted to these sites, and whether people who had never taken part in an electronic discussion were motivated enough to take part. We were also interested in whether visitors would return to the site and why. This paper presents the findings of the evaluation, exploring the make-up of the set of visitors in terms of their experience of participation and their motivation. It also contrasts these with the developer’s expectations and aspirations of how the web forums would work.

The Study

The study of The Guardian newspaper’s electronic discussion space formed part of a larger investigation into the usage and usability of The Guardian election website as a whole. This included analysis of logs, user interviews and usability testing [2]. However the focus of this paper is the findings of the questionnaire sent to people who had registered to use the discussion forums, supplemented by information gathered at interviews with Guardian staff involved in the design of the forums. Although the forums were observed as part of the study, no analysis of their structure and content is given here as our concern was with what users thought of the electronic discussion space, how it met expectations and the reasons they gave for their behavior in it, rather than an analysis of the kinds of discussion that took place during the debates (cf [3]).

Background

The role of the new web forums in publishing will depend very much on the perception of the visitors to the site as to whether it is worth their while contributing, together with how easy it is made by the publishers for them to do so. To begin, we compare traditional publisher-reader relationships with some of the emerging models for online electronic interaction.

Traditional Publisher-reader Relationships

After reading a column, listening to an interview on the radio or seeing a news story on TV, people often talk with each other about what they have just read, seen or heard, and whether they agree with it. Some go further and choose to participate in the forums that have traditionally been made available by the various media publishers to viewers, listeners and readers for discussion. However, the form of interaction that occurs in traditional publishing is very different from the discussions that take place in face-to-face settings. Because of the cost of production and distribution, the means of publishing have largely been owned by commercial interests who protect their investments by controlling the quality or message of prospective publications. Thus, even where the public or its chosen representative is involved in giving a view, a decision is made by the publisher about what to include and some reshaping may take place. Nevertheless, much energy is devoted to market research and establishing audience ratings or circulation figures. A variety of mechanisms exist for public interaction, including

  • Audience determined means, such as the right to reply, especially where the matter concerns the grievant; letters; complaint lines; phone-ins, such as donations, votes, competition entries or opinions.

  • Publisher determined means, such as Vox Pops and reaction pieces, where a range of people perceived to be affected by the news are asked for their opinion; community contributions; invited audience, with the opportunity to ask pre-arranged or spontaneous questions of guests.

Despite this set of mechanisms, much of the nature of traditional publishing interaction remains staged, restricted by both space and editorial concerns.

Online Forums

In contrast, one of the benefits of moving media-based forums online is that the Web has the potential to allow more voices to be heard. Electronic-based media are less bounded by spatial and temporal constraints: it is possible for hundreds of thousands of people to send messages to a website – as witnessed by the condolences sent following Princess Diana’s death.

There is a relatively long history of computer-mediated communication: electronic discussion groups, preceding the appearance of the Web, have been around for several years in the form of newsgroups, conferences and forums. There are now thousands of them online, discussing a diverse range of topics. In the beginning, many of these discussion groups were created through individuals or groups setting them up within and outside of their workplace. As such, they were largely run as ‘bottom-up’ autonomous enterprises, with no commercial interest or organisational involvement. More recently, however, there has been a trend towards commercial organisations setting up ‘top-down’ forums, which are aimed at attracting readers and viewers to take part in online discussions about topics they cover. In particular, many newspapers and TV companies have set up websites that provide a combination of further information with various related ‘interactivity spaces’ for supporting more communication with their audience. These new forms of forum, therefore, are in contrast with the earlier kinds of electronic discussion groups, insofar as the nature of the relationship between the creators and the participants is very different.

New Forms of Publisher-reader Relationships

Within these ‘commercial’ electronic discussion spaces there have been various attempts to provide a structure to foster two-way exchange of ideas. Some have attempted to adopt the ethos of Usenet newsgroups, with an egalitarian model of communication, rather than of top-down publishing. They have sought to provide a space for participants to post messages and respond to other postings in given topic areas. Other publishers have changed the format to create new models of exchange, for example, ideas are supplied by the host of the site to which the visitors are invited to respond. An outcome of this approach, however, is that communication may be restricted to a single exchange: participants may only respond to a question raised by the host, sometimes at the expense of all inter-visitor discussion. Hence, in some ways this kinds of forum is much closer to the familiar relationship between media producers and their public rather than the interactions that go on in Usenet newsgroups. An example is the CNN website, which is part of the arsenal of one of the world’s most popular news providers. A click away from all news pages on the site is the community section which offers a chat facility and a ‘message board’. Registration is required to post to the boards. Despite this, the message board is used by thousands daily, posting their messages in response to topical events chosen by the news service. Limited threading has been provided to categorize the topics, but the sheer volume of postings to each makes it unwieldy to respond to themes. Instead postings appear largely as disconnected broadcasts, unrelated to one another, with little discussion.

Another electronic space which shares similar features to the CNN message board is the BBC’s Talking Point, launched late in 1997. Like CNN, the BBC website introduces news topics of the day with a short explanation and a question. However, the BBC’s approach is even closer to traditional publishing. Visitors are greeted by a ‘talking point’ topic and a choice of others in a menu on the side of the screen. ‘Talking points’ combine a news story with comments from the public, submitted on a form at the bottom of the page. This resides one click away from all the BBC news pages and requires no registration at all. A linked page, called ‘Your Reaction’, offers further short, pithy comments in each case. The quality of comment is guaranteed because the content of the site is moderated: a majority of postings do not appear. While contributions are not rewritten, views are chosen for succinctness, style and representativeness. The downside of this filtering, however, is that it makes it difficult for visitors to respond publicly to points raised by others.

These alternative electronic spaces indicate, therefore, that discursive tone and content is heavily constrained by the nature of the relationship between participants and producers. The communication tools employed also act to define the kind of interaction styles that are likely to arise. These forums, in being asynchronous, encounter problems not normally present in synchronous communication. For instance, poor threading can stop discussion and mediation can interrupt dialogue, while awkward submission mechanisms can increase the investment needed to post. In general, it appears that the more intrusive the communicative mechanism, the less fluid the exchanges [4].

The trade-offs involved in making decisions about how to involve the public make it likely that these electronic spaces will continue to evolve. To evaluate the benefit of one pioneering approach, we will now look at a British newspaper’s (The Guardian) election website forums, (collectively named ‘The Debating Chamber’ after the British Parliament forum for legislative debate), which in many ways was an attempt to combine features from both traditional and new forms of publisher-reader relationships.

The Design of

The Guardian Site

The Guardian newspaper prides itself on its political coverage. The creation of the election website was viewed as a way of increasing its profile as a publisher on the Internet. It also provided a means of launching its other Web activities. The website was designed to run for a limited period, for the 40 days of the official British general election campaign through March and April 1997.

The orientation of the news carried on the website was liberal left, designed to appeal to professionals such as teachers and IT and media workers. The existing public image of the newspaper also helped to define from the start the kind of relationship it could establish with its forum visitors. The use of this kind of branding as a way of identifying the kind of website that was being established was extended further by involving one of the newspaper editors in taking an active role in the running of the website.

A main part of the website was the provision of a forum for discussions about news and politics. In all there were eight separate forums under the ‘Debating Chamber’ banner: six dealt with topical issues in Britain, such as ‘Northern Ireland’ and ‘Education’, introduced by an anonymous paragraph. The seventh was a general politics forum. The eighth featured Will Hutton, the editor of the sister Sunday paper, The Observer, and something of a celebrity in intellectual circles.

Hutton’s inclusion was an experimental feature: at the time there had been celebrity interviews on the Web, but little sustained participation by a familiar name. Billed as the ‘Will Hutton’ forum, he authored the introductory blurb and followed this up with postings. Initially these postings appeared among others with no marked difference. About half way through the campaign, however, his contributions started to bear his name in capitals to ensure they stood out, possibly in response to criticism that he was not participating enough.

Initially, The Guardian development team were interested in attracting visitors who would want to return to the site and actively engage on a regular basis (Hunt 1997, personal communication). This was, in part, their rationale for the design: providing information and interactive activities intended to attract the visitor back. To achieve this they included a range of interactive elements alongside the provision of current news. These included the forums, quizzes, political self-assessment forms that matched visitors’ views with manifesto pledges and a daily vote. They also promised prizes for the best contributors in the way of free books.

The development team decided to build its own interface to organize the messages that were posted. The messages were presented as a series of embedded threads in a frame on the left hand side of the screen. Individual messages could be expanded in full on the right hand side of the screen (see Figure 1). The threading was designed to enable direct links from the postings to the replies.

Figure 1

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Schematic diagram of the Guardian’s customised interface for reading postings (small boxes represent replies, lines represent titles)

Another design decision was the inclusion of a short registration form at the point of access. The reason for this was that The Guardian wanted to maintain some accountability in the expression of views presented in the postings. As part of registration, a warning about libel was displayed. Another feature was that each posting was headed by the contributor’s e-mail as a live link. This ‘e-mail link’ was intended to allow readers to reply directly to contributors as well as identifying them. A mechanism was included, however, to enable those who wanted to remain anonymous to remove the e-mail link.

Having this set of controlling mechanisms meant that visitors who wished to participate in the forums needed a certain level of commitment. At the same time it afforded some notion of privacy for the contributors. In sum, the website was designed to have features that were part of the traditional publisher-reader relationship, but also included a range of new features, intended to attract visitors to return to the site and take an active part in keeping it ‘alive’. In the next section we see what happened when the website went live and whether it met the developers’ and visitors’ expectations.

What Happened When the Website Went Live

When the website went live, many visitors (about 70,000) were attracted to it. The interactive sections of the website (like the quizzes) proved to be popular. However, far fewer took an active part in the forums. Of the total number of visitors during the campaign, only 2100 registered to visit the forums and of these only about 400 people actually posted to them. Nevertheless, the discussions that did take place were lively. The developers were happy with the standard of debate that took place, which they felt avoided the excess sometimes associated with electronic newsgroups discussions. They also felt that the discussions were very much in keeping with the general style of the newspaper (i.e. intellectual, liberal).

All the eight forums that were provided were used during the campaign. Some were more popular than others, especially the general forum (some 650 postings) and the one that included participation by the newspaper editor (Hutton) in it (some 400 postings). Threaded discussions branched into many initial replies and extended down several levels in some cases. Heated exchanges took place occasionally, especially where humor was misunderstood, but most were courteous.

The following examples, quoted from the various forum exchanges, show that some conversational interaction between participants was taking place:

“I’m not at my best today, hope that makes some sense_…:-)”

“What I don’t understand from your earlier posting, is how you can square_”

“This offering is now pinned on the kitchen wall – our thoughts for the week”.

Shortly after the election, seven forums closed: only the general forum stayed open and this was used sporadically by a small subset of participants until the end of 1997, though it was no longer promoted. This withdrawal of support reflected The Guardian‘s perception of the debates’ being based around an event. This view was borne out in its usage: there was a rise in activity as the election neared and immediately after it, followed by rapid decline. Nonetheless, a few people – who had come to know each other and staff at The Guardian quite well through e-mail and phonecalls – declared their intention of keeping discussions running between themselves after the election and these were some of the stalwarts who continued to use the site facilities to comment on the progress of the new Government.

Investigating Attitudes and Perceptions through a Questionnaire

In addition to interviews conducted with The Guardian website team, an electronic questionnaire was designed and sent to registered visitors. The developers wanted to know more about how visitors responded to the forums, with the aim of improving involvement in the future. Thus, we designed a questionnaire (appendix) specifically to find out more about forum visitors’ behavior, perceptions and motivation.

To analyse the different kinds of visitors we categorized them in terms of people visiting a discussion site for the first time (newcomers) and those with experience from other electronic discussion spaces (experienced). We also classified them in terms of what they did when coming to the site – those who simply read (non-participants) and those who made a contribution (participants).

Specifically, we wanted to:

  • examine the differences between newcomers and visitors experienced in electronic discussion – a) to see if new participants had been attracted and by what, and b) to look for trends in behavior that could inform future decisions;

  • examine the differences in behavior and views between non-participants and participants – to see if non-participants identify as strongly with the forums as the participants.

More generally we wanted to:

Finally, we were interested in the efficacy of the various mechanisms employed to encourage and control participation. These included:

From these goals, a series of questions was specified (see Figure 2) in relation to whether they addressed visitors’ behavior, perception or explanations.

Figure 2

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The questions were analysed to reveal subgroups based on behaviour (in grey), perceptions and explanations (in white).

For example, recipients were asked to say whether they were visiting an electronic discussion space for the first time, if not, whether they habitually participated in discussions; whether they had participated on this occasion and at which point; and whether they had returned after an initial visit. Other questions focussed on their views. Both quantitative and qualitative data were collected, giving respondents the option to choose multiple answers to specified responses and encouraging them to add their own comments throughout.

The Questionnaire Findings

Just under 30% of the people receiving the questionnaire responded (572 returned from about 1960 received – out of 2166 registrations, some e-mail addresses being inaccurate or duplicated). A tolerance to filling in forms was shown already in their preparedness to register. There was a proportionately higher return from participants (190/approx 400: 49%) than from non-participants (342/approx 1550: 19%) – though whether higher engagement came from participating or vice versa cannot be determined. There were many eloquent comments, with about 40% of the respondents giving a detailed opinion to the open-ended question at the end. Several respondents thanked The Guardian for consulting them – especially those based outside Britain – and there was mostly a chatty tone. Many responses showed a degree of trust in the producers: ‘When it comes to The Guardian Group I trust that [registration] was for a good reason as I have never known you to be anything but honest. Generally I avoid giving any info about myself online.’ (Quotes in bold are all extracted from comments in response to the questionnaire).

Visitors who responded were split 2:1 between people who were familiar with discussion groups in electronic environments (399 respondents) and those who were new to the concept (190). The more experienced group was split almost evenly between those who posted regularly elsewhere (209) and those who visited discussions elsewhere just to read postings (188). Only somewhat more than half of respondents (54%) returned to the forums for a second visit (336): a majority of these were participants. Unsurprisingly, those identifiying themselves as one-time visitors were more likely to be critical, scoring higher on options such as ‘I was quickly bored’, and more of them cited ‘no time’ as a reason for not participating (101 against 45, which is 6% more).

The responses of participants as a general category (190) can be further analyzed in terms of:

  • people new to discussion groups – to see if they responded the same way as more experienced visitors (60 respondents)

  • experienced non-participants who chose to post on this occasion (readers-turned-contributors) – to find out what made them behave untypically in this forum (57 respondents)

  • any participant who had joined the discussions after a first visit to the site (late joiners) – to establish what prompted them to join in, since clearly it was not just the opportunity to do so (79 respondents).

The most popular option chosen by respondents to explain their participation was to ‘put my opinion’ (152 respondents or 80%). This could be interpreted as suggesting that many of the respondents were following a traditional publishing model rather than the newsgroup model of taking part in a discussion. However, disagreeing with a previous posting was the second most popular reason selected (77 respondents or 40%). This shows the value of including a mechanism in the forum that enables inter-visitor debate. A small number of people gave other reasons such as endorsing a view (26 respondents or 13%), moving forward the discussion (28 respondents or 14%) and asking for information (26 respondents or 13%), all of which are even more conversational in nature. The findings of the questionnaire support the observational evidence of the exchanges in the forums that people’s intentions were to discuss and influence, as well as to air their views.

Very few participants were motivated by the chance to win something (5 respondents or 2%), suggesting that participation was its own reward. Also very few had forgotten why they got involved (7 respondents or 3%). Perhaps those for whom participating was less memorable chose not to return the questionnaire.

It became apparent, though, that the motives of newcomers differed in certain respects from those of the experienced participants. We found that newcomers were a little more likely to post to ‘put an opinion’ (53 respondents or 88%), far more likely to ‘see what would happen’ (27 respondents or 45%, compared with 27% overall and 17% of readers-turned-contributors) and less likely to post because they disagreed with someone else (18 respondents or 30%), than the average. In contrast, some experienced discussion group browsers who rarely contributed (readers-turned-contributors) gave quite specific reasons for why they had been stimulated into posting: ‘Contributors were trivializing an important subject that affected the lives of many disadvantaged people.’ Whereas this last example reflects a commitment to changing people’s attitudes and was clearly a response to the content of other postings, by contrast, many of the people who were new to forums were responding to the mere fact of the forum, as is indicated by the answer ‘see what would happen’.

We also found that non-participating newcomers who responded were a bit more likely to express their behavior in positive terms, scoring higher on statements ‘would rather just read other people’s opinions’ (70 respondents, which was 24% against 20% for all non-participants) and ‘read it for information’ (103 respondents, which was 35% against 30%) and marginally lower on those indicating lack of interest (by an average of about 3%). Not surprisingly then, this group was found to be more likely to return to the forums than non-participating visitors with greater experience, who perhaps chose to go elsewhere.

The most common reason given for not participating was lack of time (148 respondents, 43.5%) and some people amplified this by saying that they read the forums at work, where discussing would be frowned on. In general, non-participants answered less fully than participants.

As we mentioned earlier, The Guardian adopted the newsgroup practice of putting a direct e-mail link to the contributor on each contribution, unless expressly removed by the user. We were interested in finding out whether it left people feeling too exposed to want to post or whether it served to give some identity to postings. The answer is that it had little effect, deterring very few respondents (about 3%). Eighteen percent of respondents (106 respondents) did not even notice that the link existed.

Typically, participants saw the link more in terms of accountablity than non-participants – like ‘putting my address on a letter to the editor’ (93 respondents, or 49%), whereas one non-participant annotated her questionnaire: ‘Completely different… Few would mail-bomb a letter to the editor!’

It inspired a few positive comments from participants, who viewed it as a communication medium rather than just an annoying redundancy in this context:

‘someone did write challenging what I had said, and our private exchange rapidly degenerated into name-calling, but I did not mind that.’

‘I expected some flame mail but got nothing. It seems your readers are quite civilized.’

‘The link led to contacts from interested readers that led to further discussions outside of The Guardian Forum.’

‘I was rather disappointed no one wrote to me whether to agree or not. I wasn’t sure if it would have been correct protocol to contact someone directly.’

‘Who knows, it could become the latest way to pick up people who share your politics!’

Hence, one spin-off of incorporating the e-mail link was that a limited group of visitors were spurred on to private discussion. However, a large group – predominantly non-participants – added comments that they were worried about the possibility of receiving contact from outside the forums in the form of junk mailing lists.

We also wanted to know whether newcomers were approaching the forums with a different perspective from visitors who were familiar with other discussion environments. If so, did they express a different attitude to the e-mail link placed prominently at the top of each posting? Results were not significantly different between newcomers and experienced visitors, except on the subject of unwanted mailing, where fewer newcomer-participants than any other group seem concerned (only 24%, compared with an average of 36%).

The questionnaire went on to ask how visitors regarded interacting with newspapers, as the nearest comparable medium. Answers revealed that respondents were generally prepared to interact – nearly 75% would write or had written to a newspaper for publication. This is a high figure, showing that the respondents using the forums were not typical of newspaper readers, even The Guardian‘s, who are quite a vocal group. Interestingly, 12% of participants (23 respondents) said that they would never consider writing to a paper but had decided to try out the forums. One person commented that using electronic forums ‘was so easy and responsive and you were assured of publication of your ideas without them being lost in yesterday’s news’.

A few respondents identified themselves as particularly interested in the political dimension of having political forums. Potential for a more democratic view of news was touched on: ‘It should be available at more than election time (I think it is the future for democracy, seriously!)’ to the point of running campaigns: ‘The internet is full of discussion groups, but few if any have contributions from experts or from decision makers. A national newspaper has the contacts and the standing to solicit contributions with the aim of focussing the debate. For example if you were to set up a discussion on education or health care you would get demands for higher taxes and other traditionally left of center positions being taken up.’s

Will Hutton’s contributing impressed only 28% (161 respondents) and few identified his participation as one of the reasons for their own participation (26 respondents).

To summarize, visitors who responded had mixed views about using the forums, with many accessing them only once and even regular visitors blaming lack of time for their unwillingness to participate. This suggests that they may be too time-consuming for most people.

Analysis of Comments

There were many comments from all sides on access problems, speed of downloading and other network-related problems. There were also criticisms of the design of the debates: the posting framework, the use of frames to display the discussion, threads that disappeared off the screen as discussions grew, the display of only one posting at a time and the unmanageable size as the election drew closer. It was also pointed out that registration was not needed for reading postings if its purpose was to discourage libel.

Only one commentator felt that The Guardian should have steered clear completely from debate: ‘There is a myriad of newsgroups and IRCs covering such areas as politics and current affairs, and I didn’t feel it was appropriate for a newspaper’s Website to contain a discussion forum.’ His view, however, was implicitly endorsed by other experienced posters: ‘Online forums are not newsgroups and as such do not have the cut and thrust of newsgroups and local chat groups, the text based discussions that were around in the BBS days. This is partially because of the inexperience of many of the newer posters (and so many of them are new-) and hence their lack of understanding of the nuances of tone and structure that can be communicated through a short burst of electronic text’. and: ‘It’s still print-orientated one way traffic, not interactive.

Another, more supportive, view from experienced visitors was: ‘I prefer political newsgroups to forums generally but feel the latter come into their own when hosted by journalists or politicians. e-mail is quite easy to fake [] but if Will Hutton posts to The Guardian forum, it is more likely to be the real Will Hutton.’ In general, these comments commended The Guardian for attempting to exploit the advantage it had over newsgroups, or suggested the paper should go further by supplying background information. When they criticized Hutton’s contributions, it was for lack of visible involvement: ‘Will Hutton did NOT participate in any meaningful forum sense. Don’t promise what can’t be delivered.’

By contrast, newcomers commented far less often on the effect of the newspaper link, knowing no other discussion space and possibly taking the host for granted. Their comments tended to ignore the difficulties of online discussion and suggested they had a different model in mind: one far more like traditional publishing. For instance, they also had a grievance about Hutton but it was expressed differently – he did not answer specific points they had raised: ‘I just wonder why Will Hutton did not respond. My guess is that he either did not see that particular posting or was busy with election coverage and other matters.

Another comment about Hutton shows the full extent of potential ambiguity about whom participants were addressing and for what purpose. A newcomer who then became a regular participant: ‘I’d like to know if any of the issues posted get taken up by The Guardian and reported on. I rather felt like posting up an opinion was rather a waste of time. My particular posting was about education []. I would have liked The Guardian to have taken up this story, but I didn’t even get a reply from Will Hutton. Perhaps this is only to be expected, as the print rate of letters to The Guardian is probably very small also – a few % I suspect. So, all in all, I felt the discussion forums had very little impact. This comment strikes at the heart of the producers’ uncertainty about what they were achieving in the forums, which we shall return to consider later.

Both groups welcomed the idea of Hutton’s involvement as adding another dimension to the debate and as indicating how seriously the producers took it. However, experienced users’ comments suggest having a celebrity in a forum is like having a ‘super-participant’, similar to a conversationalist at a dinner party, then criticised for ignoring his guests. In contrast, the newcomers’ comments suggest that Hutton was seen more as an ambassador for the paper and should be answering questions on policy.

Thus, it becomes apparent that, while the quantative data revealed that there were some differences in the behavior of visitors experienced in other electronic discussion environments and newcomers, it is by looking at the comments made by the two groups that interesting differences in expectations are revealed. Both groups had positive things to say and criticisms to make, but their targets differed depending on their experience and, thus, their expectations.

One other interesting difference of approach emerged: between the responses of participants and of non-participants. There were many comments across the board about the political outlook of the debates. For example, from one of the experienced vistors: ‘Probably not a great idea to fragment discussion by having a forum on each newspaper … but ordinary mortals wouldn’t visit uk.politics.’ Similarly from one of the newcomers: ‘the only disadvantage I can see to Newspaper (Broadsheet) sponsored discussion groups is that people appear to choose a paper that reflects their Political views. Therefore there is a danger of the debate becoming sterile –“I fink Maggie Thatcher woz a Git”, “Nah, She wuz a mega-Git”“No, No, thrice No, she’s a humungous git”– and so on’.

Consequently, several postings from participants were concerned with the lack of lively views in the forums and how the newspaper might stimulate debate: ‘Subtle editorial “provocation” or “interference” is actually quite good in these cases. Normally, no-one from the editorial department of a newspaper would dream of directly commenting on a letter writer’s views (unless the person is famous, and their letter is newsworthy), but discussion groups are less formal and response is expected and required.’

Non-participants were also concerned with the liveliness of the experience, but their general comment was that they tended to get bored by the repetition and wordiness in the forums and – sometimes grudgingly – suggested editing1: ‘Somehow compelling but views of the punters never as interesting as the pundits.’ and: ‘The difference between online discussion sites and newspaper letters is that the latter are edited for brevity. The problem with online forums, as I see it, is that there are too many people talking the same thing, which makes for tautological reading. I sometimes wish someone could edit the content! (Do I hear cries of ‘Censorship!!’?).’

Discussion

There are many tentative conclusions to be drawn from the findings above, both in terms of providing suggestions for developing this kind of forum and also in developing other models for electronic discussion.

Firstly, we can note that some 200 people contributed the bulk of the discussion to these forums and these contributors seemed to get pleasure from exchanging ideas and information with each other. This was not a large number of people compared to the general website traffic, but it is a sizeable group to have an online discussion with. It implies that the website’s structure for posting was adequate to keep a discussion flowing, and that the content was motivating. However there were some drawbacks. Within this group there were identifiably different expectations of fellow participants and the host and this stimulated a few negative comments from experienced visitors, such as those about newcomers and their behavior. Equally, some newcomers described problems: for instance, admitting to feeling too intimidated to post. This implies that as with other forums, certain individuals’ messages will have more presence than others.

The specific content of the wider election site did not dominate the discussions in the forums, although visitors were very well-informed. More significant was the involvement of an editor on a near daily basis. As the questionnaire revealed, this was generally welcomed and much commented on, though it also led to some disappointment since his contributions tended to be brief. Furthermore, he did not seem to follow issues up in the actual newspaper of which he is editor. Nonetheless, The Guardian‘s involvement of a senior editorial figure in discussions began to exploit the interesting position in which media providers can now find themselves, as both the public’s desired audience and its impartial host.

Lessons Learned

The Guardian‘s fielding of an editor to host a forum appears naïve in retrospect, because the commitment required taking time away from other duties during the busy run-up to an election in order to participate at the level many respondents expected. As it was, many of the criticisms of the forums refer to the perception that he did not fulfil his role, whether he was expected to be super-participant or ambassador for the paper. He could have limited people’s expectations and avoided fueling ambiguity by defining his role in his opening statement (though evidence elsewhere suggested that visitors ignored explanations in favor of using their expectations, so this might have made no difference). Equally, his involvement might have been more satisfying if it had been condensed into a shorter period of greater interaction, such as question and answer sessions at key points.

There was only a little confusion among participants about the role of forums: whether it was a place to discuss with others or to communicate with the paper. Most were clearer about what to expect from the forums than the developers themselves had been at the start. They had a vision of egalitarianism and free comment that sat uncomfortably with the commercial necessity of authoritative media and, thus, a heavily branded, high-status and compelling site.

Another factor affecting the level of interaction in the electronic discussion was the topic under discussion: politics. In the first place, the forums were designed around an event: an election campaign, which runs a specific course. Secondly, politics is an area where the expression of an opinion is closely linked with notions of democracy. Hence posting an opinion, aligning with a political group as represented by one of the British newspapers (which are partisan) and exerting influence may be seen as desirable goals by some of the contributors. This is specifically shown in a couple of participants’ calls for the paper to campaign on issues raised in the forums, but it is also implicit in other exchanges. Participants taking part in forums on other topics, like the plot of a soap opera, might have quite different expectations. For example, they may see their involvement only in terms of being part of a community, a support group or as a place to make new friends, rather than, more loftily, to be involved in British politics.

Because the host site was partisan, a major content-related criticism was the lack of different views expressed in the forums, though this was also seen as a virtue as it avoided the appearance of intransigence. The liberal left identity of the paper drew like-minded visitors, many of whom relished reading news and opinions with which they agreed. No one remarked on it, but disagreeing with a posting had motivated many to post despite this narrowness, so it may also have been seen as a safe environment to air differences, where nuances could be grasped and no one lambasted for general beliefs. This nonaggressive stance – despite an intimidating intellectualism – appears to have encouraged postings.

Our findings suggest that this kind of website branding determines who visits it and how they interact with each other. Some of the election site visitors were merely pleased at the presence of the forums, regarding them as a symbol of The Guardian‘s democratic instincts; they didn’ t need to use them. Hence, their identification was at a level above participation.

While the forums ran, the developers were disappointed with the numbers visiting them and becoming involved. What would have made them more popular? At one level, technical problems like difficulty in manipulating the customized software impacted on level of usage. Other visitors, not part of the questionnaire survey, suggested that the labeling of the forums was poor. For example, ‘The Debating Chamber’ sounded intimidating or obscure. Therefore more user-friendly terms and metaphors might have encouraged others to post.

Not requiring registration may also increase the numbers of visitors and participants, since our study suggests that a larger proportion of the 70,000 visitors to The Guardian election website would have joined the 2100 who registered for the forums, had it not been compulsory. Registration is known to be unpopular; many people do not like providing personal information and others are deterred by the effort involved. The ratio of participants to non-participants was about 1:5, but nearer 1:3 if we discount once-only visitors to the forums. This ratio will have been affected by the demand for registration even to read postings. However, the trade-off for not having to register – which The Guardian was only too aware of – was that it might invite libelous postings if a free-for-all postings policy was adopted. In this context, it was better for the website to demand accountability for content, to lesson the risk of irresponsible posting.

Registration did have its benefits, however. For example, it discouraged casual posting of trivial or repetitive messages which might have overwhelmed the simple threading system.

Finally, how might the group of visitors (including both participants and nonparticipants) be described, since they have the characteristics neither of a virtual community or participatory genre [5,6]? In many ways, they were brought together through the branding of the site and their association with The Guardian newspaper. From the developer’s perspective, it managed to build loyalty to their brand.

Future Developments

The Guardian‘s early experiment in electronic discussion spaces met with partial success: a small group of visitors was impressed by the idea of forums and a smaller group enjoyed using them. Some good discussions and a few friendships resulted. People were brought together on the Web by The Guardian and might never have found their way together otherwise. But this was incidental to The Guardian‘s plans; the forums were a greater success for the developers in terms of providing food for thought.

The team who went on to redevelop and expand the site have since decided to use it primarily as a means of providing news updates with more limited forms of interactivity. The news site has been expanded, linking particular news issues with a section called ‘Have your Say’. This now offers a topical question that is published alongside visitor responses. These responses have been chosen for posting by an editor from those submitted as e-mails through the site. In so doing, the publisher has changed the nature of the relationship between news provider and visitors to one that is now more similar to that of other broadcasting websites, e.g. the BBC’s. The original goal of providing interactivity, like the forums, to establish a large number of loyal visitors proved to be elusive and was abandoned. Providing news reading as the core activity is considered to be a more effective way of bringing people back to the site.

The new website has made reading contributor postings straightforward, like accessing a further page of news. It has provided a very easy-to-use posting mechanism, involving mediation by the editor. A benefit of this ‘filtering’ model is that it provides status and feedback to those whose postings are selected: there is the cachet of seeing one’s comment appear. The disadvantage of this approach for contributors, however, is that they have no choice but to publish or pass by; a good discussion is impossible. Although the audience may respond to the news, it is more like writing a reaction piece, and is far removed from the earlier attempts at providing a forum for negotiating opinion with the producers or with each other. In this respect it has become much more staged, more similar to the kinds of interaction which readers have with newspaper and television producers, but easier to conduct. Participants who want to exert an influence may be catered to, but those who want to argue or share beliefs appear to be excluded.

Conclusion

Our study of The Guardian website came early in the development of commercial interests on the Web. It showed evidence of different kinds of visitors to website discussion forums, having different expectations and interacting in different ways. The key distinguishing features were:

  • newcomers to electronic discussion spaces have different expectations of what they want to do in the forums compared to those who are familiar with other electronic discussion environments; they are less discursive, more likely to post in order to present opinions, and more likely to visit the forums again to read other people’s contributions

  • non-participants – both those experienced and those new to forums – were more likely to support the idea that postings should be edited to make them more informative, rather than lengthy, repetitive exchanges. Participants, on the other hand, were more likely to have the view that Web culture should uphold freedom of speech.

The number of visitors coming to the Web with little or no experience of electronic discussion has risen since the study and will soon be dwarfed by a further wave, so we can expect the number passing through news websites relative to the people who have been involved in newsgroups to increase substantially. This suggests that news and politics websites will be visited by many people who want a snapshot of the state of affairs, some searchable history and a section showing other people’s responses, with an option but no compulsion to contribute to this. It is likely that proportionately fewer people will want to argue online with other people about events. It would seem, therefore, that despite a move toward developing interactivity on publishers’ websites, there is still going to be a largely silent audience reading the words of a vociferous few. It follows that web forums which adopt a degree of control over what gets published will end up being more successful. This may not be the future of democracy, but perhaps the future of readability.

In Web forums that support asynchronous text exchanges, our study suggests, public discussion of politics and news will continue to be a minority activity. The Web accelerated the migration of publishing to the Internet, extending its scope so that more people had the means to publish. Some are doing so, posting opinions and hoping that others will read them. However, a change in both attitudes and opportunities will be needed if it is also to extend the art of conversation.

Acknowledgments

This study could not have been conducted without the help of Robin Hunt of The Guardian New Media Laboratory and his team; in particular Emma Caldwell, Rebecca Fox and Ali Gordon.

The Sites

The Guardian Debating Chamber is no longer open to the public, but the main site can be found at: http://www. Guardian.co.uk

BBC Talking Point at: http://news.bbc.co.uk

CNN Interactive at: http://www.cnn.com

Footnotes

1

On one occasion The Guardian did invoke its powers of moderation to remove a strand of discussion about a libel case involving two other media parties. This brought protest from participants in the forum and was brought up again in responses to the questionnaire.

Copyright Information

Copyright © 1999 Institute of Electrical and Electronics Engineers. Reprinted from the CD ROM-based “Proceedings of the Thirty-Second Annual Hawaii International Conference on Systems Sciences,” 1999 (January 5–8, 1999, Maui, Hawaii. This material is posted here with permission of the IEEE. Internal or personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution must be obtained from the IEEE by sending a blank e-mail message to http://info. [email protected] By choosing to view this document, you agree to all provisions of the copyright laws protecting it.

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News | Arbitration Forums


General

September 14, 2022

Changes to the Filing Fee Schedule, Effective January 1, 2023


Effective January 1, 2023, filing fees will be increasing for most programs by $7. A comparison of the upcoming and current fees is available on AF’s website.


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General

September 14, 2022

New York PIP Coming Soon to TRS


In the coming months, AF will make New York PIP available in Total Recovery Solution® (TRS®).


Read Full Article


General

September 14, 2022

Enhancement to Case Overview for Change Requests


On September 24, 2022, AF will introduce an enhancement to Case Overview to provide better visibility of change requests and their outcomes.


Read Full Article


General

September 14, 2022

Enhancement to the Remove/Replace Party Process


The Remove/Replace Party window was enhanced to provide more information about the party requesting to be removed.


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General

September 14, 2022

Payment Received? Don’t Forget to Withdraw the Case!


Did you know filers are required to withdraw cases from arbitration when a full settlement has been reached?


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General

September 14, 2022

NASP 2022 Annual Conference: Come to the Island


The NASP 2022 Annual Conference will be held in Marco Island, FL.


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E-Subro Hub Users

September 8, 2022

E-Subro Hub Release 2-4 Improvements


Since the E-Subro Hub user interface upgrade, AF members have provided valuable feedback that can help improve the E-Subro Hub user experience. Learn more about some of the improvements we’ve made.


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Arbitrators

August 19, 2022

New York PIP Coming Soon to TRS


In the coming months, AF will make New York PIP available in Total Recovery Solution® (TRS®).


Read Full Article


Arbitrators

August 19, 2022

Liability Admissions and Prior Payments


Most cases with both liability and damages in dispute are relatively straightforward: decide liability first. But what about the occasional case that isn’t straightforward?


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Arbitrators

August 19, 2022

NASP 2022 Annual Conference: Come to the Island


The NASP 2022 Annual Conference will be held in Marco Island, FL, November 6–9, 2022.


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General

August 12, 2022

Prior Payments: A Clarification


A common scenario that is often incorrectly argued concerns a prior payment made by a Responder to either a vendor or to the filing company’s insured for the damages sought by the filing company.


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General

August 12, 2022

NASP 2022 Annual Conference: Come to the Island


The NASP 2022 Annual Conference will be held in Marco Island, FL.


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General

August 12, 2022

New Post-Decision Inquiry Type – Deferment Findings


A party questioning an arbitrator’s finding on a deferment challenge may now submit a Post-Decision Inquiry to have the matter reviewed if the arbitrator has made an entry error.


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General

August 12, 2022

New York PIP Coming Soon to TRS


In the coming months, AF will make New York PIP available in Total Recovery Solution® (TRS®).


Read Full Article


E-Subro Hub Users

July 28, 2022

E-Subro Hub Release 2-4 Launch Date


On Monday, August 1, we will be relaunching release 2-4, which includes user interface updates.


Read Full Article


General

July 20, 2022

Concurrent Coverage Counterclaim Process Clarified – Adverse Party


TRS was designed to support the resolution of concurrent coverage disputes separately from negligence disputes. The recovering party chooses the right of recovery on which its filing is based.


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General

July 20, 2022

Quality Reviews: Insights for Filers and Responders


AF implemented a quarterly quality assessment process, intended to measure the overall quality produced by our membership and provide AF feedback on improving quality.


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General

July 20, 2022

TRS Enhancement: Deferment History Section


On July 30, 2022, AF will introduce the Deferment History section to the Case Overview in TRS.


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General

July 8, 2022

E-Subro Hub Demands to TRS: New Damage Field Functionality


On July 9, 2022, AF will release a new functionality for damage fields for demands originating in E-Subro Hub that are then moved to Total Recovery Solution® (TRS®).


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Arbitrators

June 24, 2022

Arbitration Forums’ Redesigned Website Coming July 17


We are excited to announce that the redesigned website is ready, and we will be launching it on July 17!


Read Full Article


Arbitrators

June 24, 2022

Arbitrator Workshop Webinars


As previously announced, AF will facilitate bi-monthly arbitrator workshop webinars.


Read Full Article


Arbitrators

June 24, 2022

Decision Quality Review: Insights for Arbitrators Q2 2022


We have completed the second quarter Decision Quality Review for 2022.


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Arbitrators

June 24, 2022

How to Submit an Arbitrator Support Inquiry


Need to submit an arbitrator support inquiry? In TRS, arbitrators can request assistance by using Decision Actions in the top-right corner of the decision workflow.


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General

June 17, 2022

Arbitration Forums’ Redesigned Website Coming July 17


We are excited to announce that the redesigned website is ready, and we will be launching it on July 17!


Read Full Article


General

June 17, 2022

Awards Payable to Filing Company Only (Rule 5-2)


According to Arbitration Forums, Inc. (AF) Rule 5-2, award payments must be made payable only to the recovering signatory company.


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General

June 17, 2022

Helpful Tip for TRS Respondent Parties


Responses are entered differently depending on if the policy cannot be identified or if coverage was denied.


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General

June 17, 2022

Correct Responding Party? Avoid Unnecessary Filing Fees


We have noticed instances with filers selecting the incorrect responding company. Before selecting a responding party, please confirm the selection you are making is the correct party.


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E-Subro Hub Users

May 19, 2022

Reminder: AF Will Discontinue Support for Internet Explorer in June 2022


As a reminder, Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.


Read Full Article


General

May 13, 2022

E-Subro Hub Upgrade and Case Search Functionality Changes


AF has been working diligently to update our E-Subro Hub product. We are excited to announce that we will be delivering the next set of upgrades on May 31, 2022!


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General

May 13, 2022

Reminder: AF Will Discontinue Support for Internet Explorer in June 2022


As a reminder, Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.


Read Full Article


Arbitrators

April 22, 2022

Decision Quality Review: Insights for Arbitrators Q1 2022


It has been a year since AF introduced the quality assessment process, which is intended to measure the overall quality produced by the membership.


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Arbitrators

April 22, 2022

Itemized TRS Damages


This article adds clarification as we continue to see issues with the itemization of damages and damage disputes in auto claims, especially concerning total loss claims.


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Arbitrators

April 22, 2022

Reminder: AF Will Discontinue Support for Internet Explorer in June 2022


As a reminder, Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.


Read Full Article


Arbitrators

April 22, 2022

May System Maintenance


AF’s website will be unavailable from 9:00 PM ET on Friday, May 13, 2022, through 5 AM ET on Monday, May 16, 2022.


Read Full Article


General

April 14, 2022

Quality Reviews: Insights for Filers and Responders


AF implemented a quarterly assessment process. The process is intended to measure the overall quality produced by our membership…


Read Full Article


General

April 14, 2022

Reminder: AF Will Discontinue Support for Internet Explorer in June 2022


As a reminder, Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.


Read Full Article


General

April 14, 2022

May System Maintenance


AF’s website will be unavailable from 9:00 p. m. ET on Friday, May 13, 2022, through 5 AM ET on Monday, May 16, 2022.


Read Full Article


General

March 16, 2022

Concurrent Coverage Disputes in TRS


TRS was designed to support the resolution of concurrent coverage disputes separately from negligence disputes.


Read Full Article


General

March 16, 2022

California Joint & Several – Prop 51. What Does It Mean?


California Joint & Several – Prop 51 can best be described as the concept of holding an innocent party harmless when there are multiple tortfeasors. 


Read Full Article


General

March 16, 2022

Job Aids for Adverse Parties!


Need help with Prior Payments and Additional Exposures? Our job aids provide step-by-step instructions, quick tips, and do’s and don’ts.


Read Full Article


General

March 16, 2022

May System Maintenance


AF’s website will be unavailable from 9:00 p.m. ET on Friday, May 13, 2022, through 5 AM ET on Monday, May 16, 2022. 


Read Full Article


Arbitrators

February 18, 2022

AF Will Discontinue Support for Internet Explorer in June 2022


Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.


Read Full Article


Arbitrators

February 18, 2022

Diminished Value Damages


Arbitration Forums, Inc. (AF), recently conducted an analysis of arbitration filings that sought diminished value (DV) damages.


Read Full Article


Arbitrators

February 18, 2022

California Joint & Several – Prop 51. What Does It Mean?


California Joint & Several – Prop 51 can best be described as the concept of holding an innocent party harmless when there are multiple tortfeasors. 


Read Full Article


Arbitrators

February 18, 2022

URL Defense Blocking Access to Live Webinars


Having trouble joining a live webinar? You’re not alone. In today’s work-from-home environment, employers are diligently working to protect against malicious emails.


Read Full Article


Arbitrators

February 18, 2022

May 13-16 System Maintenance


The system maintenance that Arbitration Forums, Inc. (AF) was originally scheduled to perform in March has been rescheduled to May 13-16. As a result, AF’s website will be unavailable from 9:00 p.m. E


Read Full Article


Arbitrators

February 18, 2022

NASP 2022 Spring Conference


March 17-18, 2022 J.W. Marriott, Star Pass, Tucson, AZ


Read Full Article


General

February 18, 2022

May 13-16 System Maintenance


The system maintenance that Arbitration Forums, Inc. (AF) was originally scheduled to perform in March has been rescheduled to May 13-16.


Read Full Article


General

February 14, 2022

AF Will Discontinue Support for Internet Explorer in June 2022


Arbitration Forums will no longer support the Internet Explorer browser for its products and services after June 15, 2022.


Read Full Article


General

February 11, 2022

Diminished Value Damages


Arbitration Forums, Inc. (AF), recently conducted an analysis of arbitration filings that sought diminished value (DV) damages.


Read Full Article


General

February 11, 2022

March 4-7 System Maintenance Cancelled


Arbitration Forums, Inc. (AF) was scheduled to perform system maintenance from March 4-7, 2022. This maintenance has been cancelled and the website will remain available during this timeframe.


Read Full Article


General

February 11, 2022

NASP 2022 Spring Conference


March 17-18, 2022 J.W. Marriott, Star Pass, Tucson, AZ


Read Full Article


General

February 10, 2022

March 4-7 System Maintenance Cancelled


Arbitration Forums, Inc. (AF) was scheduled to perform system maintenance from March 4-7, 2022. This maintenance has been cancelled and the website will remain available during this timeframe.


Read Full Article


General

January 14, 2022

Decision Quality Update


Last year was a challenging year for many companies for a variety of reasons, but mostly due to pandemic-related issues and the “Great Resignation.”


Read Full Article


General

January 13, 2022

Enhancement to TRS Notifications


On January 8, AF deployed a new TRS enhancement to the member workflow.


Read Full Article


General

January 13, 2022

Jurisdictional Exclusions and Deferments in TRS


We have recently noticed a number of cases in which jurisdictional exclusions and deferments were not raised and supported as required in TRS®.


Read Full Article


General

January 13, 2022

URL Defense Blocking Access to Live Webinars


Having trouble joining a live webinar? You’re not alone. In today’s work-from-home environment, employers are diligently working to protect against malicious emails.


Read Full Article


General

January 6, 2022

Arbitration Forums, Inc. Announces Farmers Insurance® as Newest Settlement Exchange System® (SES®) Participant


On Dec. 6, 2021, AF welcomed Farmers Insurance® to its growing list of member companies to adopt Settlement Exchange System® (SES®).


Read Full Article


Arbitrators

December 14, 2021

Concurrent Coverage/Priority of Payment Functionality Now Available


On December 13, Arbitration Forums, Inc. launched the Concurrent Coverage/Priority of Payment functionality to TRS.


Read Full Article


Arbitrators

December 14, 2021

Decision Quality Review: Insights for Arbitrators Q3 2021


Read Full Article


Arbitrators

December 14, 2021

Policy Limits Changes


On November 20, AF introduced changes to Policy Limits.


Read Full Article


Arbitrators

December 14, 2021

Attention Arbitrators: Jurisdictional Exclusion Update


Recently, the Jurisdictional Exclusion of Filed in the wrong forum has been replaced with Filed under wrong coverage.


Read Full Article


Arbitrators

December 14, 2021

Reporting Suspected Illegal, Dishonest, or Fraudulent Activities


Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.


Read Full Article


Arbitrators

December 14, 2021

Preserving Neutrality, Privacy, and Confidentiality


Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.


Read Full Article


Arbitrators

December 14, 2021

System Maintenance Occurring March 2022


AF’s website will be unavailable from 9:00 PM ET on Friday, March 4, 2022, through 5 AM ET on Monday, March 7, 2022.


Read Full Article


General

December 7, 2021

Concurrent Coverage/Priority of Payment Launching December 13


Arbitration Forums, Inc. will be going live with the Concurrent Coverage/Priority of Payment functionality on Monday, December 13, 2021.


Read Full Article


General

December 7, 2021

New Analytic Insights Page Launching December 16


As announced in the November E-Bulletin, AF will be releasing new offerings for data science and analytic insights.


Read Full Article


General

December 7, 2021

TRS Redirect for PIP and Med Pay Cases


As announced in the November E-Bulletin, AF will be introducing an automatic redirect to TRS for users looking to file PIP and Med Pay cases.


Read Full Article


General

December 7, 2021

Appropriate Auto Forum Damages


As a reminder, an automobile property damage claim within the authority of Article First of the Automobile Subrogation Arbitration Agreement includes all automobile property damage claims arising…


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General

December 7, 2021

TRS Quality Assurance Webinar – Entering a Decision


Please join AF’s Quality Assurance department for a live-facilitated, 30-minute webinar regarding decisions.


Read Full Article


E-Subro Hub Users

November 15, 2021

New Demand Overview Page Coming Next Week


We’re excited to share that the new Demand Overview page will launch on November 21, 2021!


Read Full Article


General

November 5, 2021

New Features of the Redesigned Website


As part of the new website redesign that will be launching soon, we are adding features that make it easier to find articles, training, and other resources on the site.


Read Full Article


General

November 5, 2021

Introducing AF’s Data Science Initiative and Analytic Insights


AF is proud to announce our data science and advanced analytics offerings for members coming soon!


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General

November 5, 2021

Concurrent Coverage/Priority of Payments Coming Soon


In the spirit of continuous improvement, AF is excited to announce that we will be bringing concurrent coverage/priority of payments functionality to TRS on December 12, 2021. 


Read Full Article


General

November 5, 2021

TRS Redirect for PIP and Med Pay Cases


Last year, AF introduced enhanced functionality to allow the filing of new PIP and Medical Payment (Med Pay) coverages within Total Recovery Solution® (TRS®). Note: Does not include NY PIP. 


Read Full Article


General

November 5, 2021

Reminder: Auto and Special Agreement Changes


As announced in the January E-Bulletin, Arbitration Forums, Inc. (AF)’s Board of Directors approved changes to the Auto and Special Agreements.


Read Full Article


Arbitrators

October 26, 2021

Jurisdictional Exclusion Update


Recently, the Jurisdictional Exclusion of “filed in the wrong forum” has been replaced with “filed under wrong coverage.” Why the change?


Read Full Article


General

October 11, 2021

New Identity Management Solution Launching This November


On November 1, AF will be transitioning our identity provider to an industry-leading identity management solution.


Read Full Article


General

October 11, 2021

Paid, Unpaid, and Undetermined Exposures Coming Soon to Policy Limits in TRS


Beginning Monday, October 18, 2021, members will be able to enter paid, unpaid, or undetermined exposures to Policy Limits in TRS.


Read Full Article


General

October 11, 2021

How to Withdraw Filings When a Claim is Paid


AF’s subrogation and arbitration applications are designed to allow parties to self-manage their filings. One of the more frequent requests we receive from filers is to withdraw their filing when the


Read Full Article


General

October 11, 2021

NASP 2021 Annual Conference: Remember the Subro


The NASP 2021 Annual Conference will be held virtually.


Read Full Article


Arbitrators

October 1, 2021

New Identity Management Solution Launching This November


On November 1, AF will be transitioning our identity provider to an industry-leading identity management solution.


Read Full Article


Arbitrators

October 1, 2021

Paid, Unpaid, and Undetermined Exposures Coming Soon to Policy Limits in TRS


Beginning Monday, October 18, 2021, members will be able to enter paid, unpaid, or undetermined exposures to Policy Limits in TRS.


Read Full Article


Arbitrators

October 1, 2021

Handling Additional Exposures in TRS


An additional exposure in TRS is one that is outside of the scope of the arbitration.


Read Full Article


Arbitrators

October 1, 2021

Updated Tutorial: Liability Deductible/Self-Insured Retention Cases


Our existing tutorial,Arbitrators: Handling a Case with a Liability Deductible, has been updated.


Read Full Article


General

September 13, 2021

Auto and Special Agreement Changes – An Update


(AF)’s Board of Directors approved changes to the Auto and Special Agreements.


Read Full Article


General

September 13, 2021

New TRS Filing and Responding Workflow Section


On September 18, the Coverage Group will be combined with the new Right of Recovery drop-down menu into a section called Case Type, which will be at the top of the first page of both workflows.


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General

September 13, 2021

NY PIP Link Coming Soon


In the October 2 release, members will see a NY PIP link under the File Online Now.


Read Full Article


General

September 13, 2021

External Links in Evidence Files Prohibited


AF’s subrogation and arbitration applications allow for the upload of video files. However, for member system security reasons, AF does not accept links to external websites like YouTube (evidence con


Read Full Article

September 13, 2021

NASP 2021 Annual Conference: Remember the Subro


The NASP 2021 Annual Conference will be held virtually.


Read Full Article


E-Subro Hub Users

September 1, 2021

Second E-Subro Hub Upgrade Coming Soon


This fall, AF will be releasing the second of several upgrades to the E-Subro Hub user interface.


Read Full Article


Arbitrators

August 24, 2021

Arbitrator Support is Available


If you have a question while hearing a case, arbitrator support is here to help.


Read Full Article


Arbitrators

August 24, 2021

Confirm Undisputed Damages Sought


When hearing a case where damages are not disputed, do not simply select “Accept. ” You still need to review the evidence to ensure the amount sought is correct.


Read Full Article


Arbitrators

August 24, 2021

Accurate Liability Percent Entries


You’ve read the liability arguments submitted by the parties, considered the evidence, and determined that Beta is 80% liable for the accident.


Read Full Article


Arbitrators

August 24, 2021

Recognizing Damage Dispute Entries


Below are the fields that appear when hearing a case that involves a damage dispute.


Read Full Article


Arbitrators

August 24, 2021

Reporting Suspected Illegal, Dishonest, or Fraudulent Activities


Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.


Read Full Article


General

August 23, 2021

Redesigned Website Coming This Fall


We are excited to announce that we are currently redesigning our website at www.arbfile.org and will be releasing it this fall.


Read Full Article


General

August 23, 2021

Reminder: Updates to AF’s Arbitration Rules


Earlier this year, AF’s Member Council and Board of Directors approved the following updates to the arbitration rules. The changes became effective August 1, 2021.


Read Full Article

August 23, 2021

Preserving Neutrality, Privacy, and Confidentiality


Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitte


Read Full Article


General

August 23, 2021

Insights: Damage Disputes


AF continues to perform detailed reviews of published Auto decisions in TRS in order to find actionable insights to improve the quality of filings, responses, and decisions going forward.


Read Full Article


General

August 23, 2021

Coming Soon to TRS!


Concurrent coverage/priority of payments and policy limits enhancements


Read Full Article


Arbitrators

August 1, 2021

Preserving Neutrality, Privacy, and Confidentiality


Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.


Read Full Article


Security Administrators

August 1, 2021

Update: New Identity Management Solution Launch Moved to Q4 2021


As previously announced, AF will be transitioning our identity provider to an industry-leading identity management solution


Read Full Article


General

July 12, 2021

TRS PIP and Med Pay Resources


Want a more streamlined, enhanced experience when filing PIP and Med Pay coverages? Members can take advantage of reduced cycle time and improved decision quality when filing PIP and Med Pay in TRS.


Read Full Article

July 12, 2021

System Maintenance, August 2021


AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.


Read Full Article


General

July 12, 2021

My Arbfile Menu Change


On July 24, members will see a change to the My Arbfile menu. In preparation for the E-Subro Hub Angular upgrade, the TRS option from the My Arbfile menu will be renamed from Total Recovery Solution t


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General

July 12, 2021

Deferment Job Aids Updated!


We’re excited to announce updates to our Deferments Job Aid found on the TRS Resources Page!


Read Full Article


General

July 12, 2021

Brief System Maintenance, September 9, 2021


AF will be performing brief system maintenance on Thursday, September 9, 2021, at 8:00 PM ET. As a result, AF’s website will be unavailable for approximately 30 minutes.


Read Full Article


E-Subro Hub Users

July 1, 2021

New Add Demand Page Coming Next Month


As you likely know, AF will begin to roll out a new look to the E-Subro Hub user interface this year. We’re excited to share that the new Add Demand page will become available on August 15, 2021!


Read Full Article


E-Subro Hub Users

July 1, 2021

Reminder: Submitting MetLife Demands


With Farmers acquiring MetLife, we would like to remind our membership that MetLife continues to have a separate company code


Read Full Article


General

June 14, 2021

Decision Quality Review: Insights for Filers and Responders


This year, AF implemented a new quarterly quality assessment process.


Read Full Article


General

June 14, 2021

Come Hear What We Learned


Each quarter, AF will review a random sampling of TRS cases to assess the filing, response, decision, as well as AF activity, e.g., handling of any arbitrator issue, case support, or post-decision inq


Read Full Article


General

June 14, 2021

TRS Update: New Personal Rep Options


With a nod to our focus on continuous improvement, we are adding more options when selecting a Personal Rep in TRS.


Read Full Article


General

June 14, 2021

Reminder: Please Do Not Use TRS for NY PIP Filings


TRS may not be used for NY PIP filings at this time.


Read Full Article

June 14, 2021

System Maintenance, August 2021


AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.


Read Full Article


Arbitrators

June 1, 2021

The Benefits of Filing PIP and Med Pay in TRS


Want a more streamlined, enhanced experience when filing PIP and Med Pay coverages?


Read Full Article


Arbitrators

June 1, 2021

System Maintenance, August 2021


AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.


Read Full Article


Arbitrators

June 1, 2021

Decision Quality Review: Insights for Arbitrators


This year, AF implemented a new quarterly quality assessment process.


Read Full Article


Security Administrators

June 1, 2021

New Identity Management Solution Coming Soon


AF will be transitioning our identity provider to an industry-leading identity management solution.


Read Full Article


E-Subro Hub Users

May 24, 2021

New Add Demand Page Coming Soon


As you may know, AF will be releasing several upgrades to the E-Subro Hub user interface this year. We’re excited to share a screenshot that provides a glimpse of the new Add Demand page.


Read Full Article


Arbitrators

May 11, 2021

Updates to AF’s Arbitration Rules


AF’s Member Council and Board of Directors approved the following updates to the arbitration rules. The changes will become effective August 1, 2021.


Read Full Article


Arbitrators

May 11, 2021

TRS Feedback – We are listening!


We recently received feedback regarding the arbitrator view in TRS pertaining to supplemental damages.


Read Full Article


Arbitrators

May 11, 2021

Reference Guide Update: Concurrent Coverage Disputes in Special Arbitration


The Reference Guide to AF’s Agreements and Rules has been updated regarding Rule 2-4 and its applicability to Special Arbitration filings involving concurrent coverage disputes [Article First (b)].


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General

May 7, 2021

Updates to AF’s Arbitration Rules


AF’s Member Council and Board of Directors approved the following updates to the arbitration rules. The changes will become effective August 1, 2021.


Read Full Article

May 7, 2021

System Maintenance, August 2021


AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, August 20, 2021, to 5 AM Eastern on Monday, August 23, 2021.


Read Full Article


General

May 7, 2021

Decisions Are Final and Binding


Arbitration Forums, Inc. has received positive member feedback as we focus on decision quality. Per the various arbitration Agreements, a decision by an arbitrator is “final and binding without the ri


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General

April 19, 2021

Updates to AF’s Arbitration Rules


AF’s Member Council and Board of Directors approved the following updates to the arbitration rules. The changes will become effective August 1, 2021.


Read Full Article


General

April 16, 2021

TRS Feedback – We are listening!


We recently received feedback regarding the arbitrator view in TRS pertaining to supplemental damages.


Read Full Article


General

April 16, 2021

Reference Guide Update: Concurrent Coverage Disputes in Special Arbitration


The Reference Guide to AF’s Agreements and Rules has been updated regarding Rule 2-4 and its applicability to Special Arbitration filings involving concurrent coverage disputes [Article First (b)].


Read Full Article


General

April 16, 2021

Attention Recovering Parties: Claim or Policy Number Required


Unfortunately, we continue to see a number of cases in which Recovering parties in TRS do not have a claim number or policy number, and instead, enter content that is not a claim or policy number, suc


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General

March 12, 2021

Upcoming 2021 Enhancements and What We Delivered in 2020


AF is dedicated to providing our membership with regular updates on enhancements to our products and services.


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General

March 12, 2021

Recovering Party Update to TRS


You have shared your feedback and we are listening!


Read Full Article


General

March 12, 2021

New Job Aids for Adverse Parties!


Two new job aids have been added to the TRS Resources Page in an effort to raise awareness regarding Prior Payments and Additional Exposures.


Read Full Article


General

March 12, 2021

TRS PIP and Med Pay Resources


Need assistance filing PIP and Med Pay in TRS?


Read Full Article

March 12, 2021

NASP 2021 Spring Conference


March 12, 2021 March 25‒26, 2021


Read Full Article

March 12, 2021

Valuable Studies


NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.


Read Full Article


General

February 15, 2021

Reminder: Reduced Special Forum Fee


As a reminder, AF has reduced the Special forum filing fee to $35, effective January 1, 2021.


Read Full Article


General

February 15, 2021

A New Look for Billing – View Electronic Statements


AF is excited to share an updated look for electronic billing statements via the “View Electronic Statements” menu option.


Read Full Article

February 15, 2021

NASP 2021 Spring Conference


March 25‒26, 2021 Ritz-Carlton, Amelia Island, FL


Read Full Article


Arbitrators

February 1, 2021

Applying Comp Negligence in PIP and Med Pay for Passengers


In states that follow modified comparative negligence or contributory negligence laws, the recovery of a driver’s PIP or Med Pay claim would be barred.


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Arbitrators

February 1, 2021

What is Acceptable Proof to Support a Prior Payment in TRS?


Unfortunately, we continue to amend a high percentage of decisions in which a Prior Payment was incorrectly handled.


Read Full Article


Arbitrators

February 1, 2021

Remember to Consider All Submitted Evidence Items


The design of TRS supports attachment of evidence to the area that it supports, for example, evidence that supports a liability argument is attached to the Liability Arguments in the Workflow Steps.


Read Full Article


General

January 15, 2021

A New Look for E-Subro Hub Coming This Year


With a new year comes a new look for E-Subro Hub!


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General

January 15, 2021

Auto and Special Agreement Changes Coming Later This Year


Auto and Special Agreement Changes Coming Later This Year


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General

January 15, 2021

Discontinued: Traffic Crash Reports and Overlay Forms Resource


The Traffic Crash Reports and Overlay Forms resource has been discontinued by the source.


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General

January 15, 2021

Improved Cycle Time without Compromising Quality


The later half of 2020 saw significant reductions in both case cycle time and Post-Decision Inquiry (PDI) response time. This helps ensure awards are promptly paid, and our members’ claims are closed


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General

January 15, 2021

Managing Expectations: Post-Decision Inquiries


It was understood and accepted when intercompany arbitration was first created for and adopted by the insurance industry that errors would be made, either by Arbitration Forums, Inc. (AF) or an arbitr


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E-Subro Hub Users

January 1, 2021

A New Look for E-Subro Hub Coming this Year


With a new year comes a new look for E-Subro Hub! Focused on maintaining continuity among our products, the E-Subro Hub interface will be redesigned to match the look and feel of Total Recovery Soluti


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Security Administrators

January 1, 2021

Reminders to Maintain Optimal Security


Reminders to ensure your. systems are remaining up-to-date


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General

December 4, 2020

AF to Reduce Special Forum Fee in 2021


Arbitration Forums, Inc. (AF) is pleased to announce that on January 1, 2021, the Special forum filing fee will be reduced to $35!


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General

December 4, 2020

Total Recovery Solution (TRS) PIP and Med Pay Reminder


On December 14, 2020, members will have the ability to file new PIP and Med Pay coverages in TRS.


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General

December 4, 2020

TRS Metrics Visualizations Coming Soon


On December 17, 2020, AF will launch the initial phase of TRS Metrics.


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General

December 4, 2020

TRS Quick Tip: Post-Decision Actions


For new TRS users, and as a reminder to experienced users, here are some post-decision actions that are taken within the TRS application and specific case.


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General

December 4, 2020

Prior Payments — Please Consider Highlighting the Date Cleared/Paid


Unfortunately, we continue to experience a high volume of corrections needed in relation to prior payments that were not credited.


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Arbitrators

December 1, 2020

PIP and Med Pay Arbitrators Take Note!


The initial release of PIP and Med Pay coverages in TRS does not include automatic calculations of award amounts when policy limits are applicable.


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Arbitrators

December 1, 2020

Driver vs. Driver and 50/50 Cases


Every decision you render is always at your discretion based on the evidence that is submitted and is binding unto the parties.


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General

November 9, 2020

AF Case IDs in Total Recovery Solution


As previously communicated, Arbitration Forums, Inc. (AF) will introduce PIP and Medical Payment (Med Pay) coverages in Total Recovery Solution® (TRS®) on December 14, 2020.


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General

November 9, 2020

PIP and Med Pay Changes Coming to TRS


The ability to file PIP and Med Pay Arbitration in TRS is scheduled to go live December 14, 2020 (does not include NYPIP).


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General

November 9, 2020

TPA Privileges: Restricted Versus Unrestricted


Effective December 14, 2020, TPAs that file and/or respond on PIP and Medical Payment (Med Pay) cases on behalf of a member company in TRS will automatically be given restricted access.


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General

November 9, 2020

NASP 2020 Annual Conference: Roaring Subro


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E-Subro Hub Users

November 1, 2020

Admit Liability Feature Coming Soon


Most arbitration cases are two-party cases for damage disputes only, yet both parties are required to enter their liability arguments and attach their supporting evidence in TRS.


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General

October 23, 2020

AF Named One of the 100 Best Adoption-Friendly Workplaces for 2020


The Dave Thomas Foundation for Adoption has once again selected AF as one of the 100 Best Adoption-Friendly Workplaces for 2020.


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General

October 23, 2020

AF Named One of the 100 Best Adoption-Friendly Workplaces for 2020


The Dave Thomas Foundation for Adoption has once again selected AF as one of the 100 Best Adoption-Friendly Workplaces for 2020.


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General

October 12, 2020

Supplemental Damages Filings – Do’s and Don’ts


Considerations for filing to recover supplemental damages in TRS. ..


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General

October 12, 2020

Enhancing Member Experience


Cycle time and decision quality go hand-in-hand as key drivers of our membership’s satisfaction with our arbitration services.


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General

October 12, 2020

NASP 2020 Annual Conference: Roaring Subro


November 16-17, 2020 The NASP 2020 Annual Conference will be held virtually.


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General

October 12, 2020

Upcoming TRS Enhancements: October Update


As previously communicated in the July 2020 E-Bulletin, AF is dedicated to providing our membership with regular updates on enhancements to our products and services. Focused on innovation, AF is dedi


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Arbitrators

October 1, 2020

Arbitrator Qwikshares Available


In August, we delivered two Arbitrator Qwikshares on policy limits issues. Since then, we’ve received several emails asking if there would be a make-up session.


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Arbitrators

October 1, 2020

New Resource for Arbitrators


Have you visited the TRS Resources page lately? Come and see what you’ve missed.


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Arbitrators

October 1, 2020

Thank You, Arbitrators!


The following is recent member feedback on decisions. Kudos for providing the high-quality decisions our membership values and appreciates.


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Arbitrators

October 1, 2020

Reporting Suspected Illegal, Dishonest, or Fraudulent Activities


Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.


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General

September 15, 2020

Welcome, Sheila Walton-Moore!


AF is pleased to welcome Sheila Walton-Moore who will be joining us on September 28, 2020, as Director of Compliance, Procurement, and Legal.


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General

September 14, 2020

NASP 2020 Annual Conference: Roaring Subro


November 16-17, 2020 The NASP 2020 Annual Conference will be held virtually.


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General

September 14, 2020

PIP and Med Pay Coming to Total Recovery Solution (TRS) Soon!


As communicated in previous E-Bulletins, the ability to file PIP and Med Pay Arbitration in TRS is coming soon, with a planned rollout in Q4 of this year. This does not include New York PIP.


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General

September 14, 2020

Preserving Neutrality, Privacy, and Confidentiality


Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitte


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General

September 14, 2020

REMINDER: AF Transitioning to New Member Management Application This September


AF will be transitioning to the new Member Management application in order to continue to provide optimal security and an enhanced selection of features for our users.


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September 14, 2020

System Maintenance, October 2020


AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.


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General

September 14, 2020

Message from the President


This year, we have all faced significant disruptions to our lives. With COVID-19, how we work and live has had to evolve in a very short period of time, and change isn’t always easy. In the midst of s


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September 1, 2020

Preserving Neutrality, Privacy, and Confidentiality


Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.


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September 1, 2020

System Maintenance, October 2020


AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.


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General

September 1, 2020

NASP 2020 Annual Conference: Roaring Subro


November 16-17, 2020


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General

August 21, 2020

AF Transitioning to New Member Management Application This September


AF will be transitioning to the new Member Management application in order to continue to provide optimal security and an enhanced selection of features for our users.


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General

August 21, 2020

Concurrent Coverage: Supporting Policy Limits


Concurrent coverage disputes offer some interesting challenges for an arbitrator. There are a number of scenarios under which proof of policy limits is required for an arbitrator to make a proper deci


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General

August 21, 2020

Decision Quality? Members Say Yes!


Results from our Member Decision Review process continue to be strong, with close to 95% of decisions being reasonable and clearly explained.


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General

August 21, 2020

E-Subro Hub and Total Recovery Solution (TRS) Working Together for an Improved Member Experience


As responders, adding counterclaims is essential to a company’s bottom line. It allows the insurance industry to recoup a portion of the money paid during the claims process.


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General

August 21, 2020

How to Create a Post-Decision Inquiry (PDI) in TRS


Parties to arbitration can file a potential clerical or jurisdictional error with AF, known as a Post-Decision Inquiry (PDI), within 30 days of the decision publication.


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General

August 21, 2020

Reminder: Review Responding Party’s Company Name when Filing Cases


We’ve recently received feedback from members being added to cases in error due to their company name being similar to the actual responding company’s name.


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August 21, 2020

System Maintenance, October 2020


AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.


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General

August 21, 2020

Video Evidence – What It Is and Isn’t


The ability to upload and submit video evidence has been widely applauded by our membership, as it eliminates the need to schedule a date and time for a video conference to show the video to the arbit


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Arbitrators

August 1, 2020

Arbitrator Qwikshare: Total Recovery Solution (TRS) Policy Limits Issues


During this 20-minute, instructor-led webinar, participants will learn how to complete the Policy Limits Worksheet when the following scenarios are encountered:


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Arbitrators

August 1, 2020

Tips for Arbitrators when Hearing Supplement Cases


Over the last few months, AF has continued to enhance TRS for improved member adoption. One of those enhancements relates to arbitrators hearing supplement cases.


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Arbitrators

August 1, 2020

PIP and Med Pay Changes Coming to TRS


As communicated in the June 2020 E-Bulletin, the ability to file PIP and Med Pay Arbitration in TRS is scheduled for Q4 2020 (Does not include NYPIP).


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Arbitrators

August 1, 2020

Need Help? Visit TRS Resources


To ensure a successful TRS experience, we encourage you to visit the TRS Resources page to view the latest demos and guides and sign up for upcoming webinars.


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Arbitrators

August 1, 2020

System Maintenance, October 2020


AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.


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General

July 13, 2020

Evidence Linking and TRS


One of the improvements TRS offers is the ability to embed evidence directly into liability or damages arguments to require arbitrator comment.


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General

July 13, 2020

How-To Videos on Filing and Responding to Supplement Damages


For recovery purposes, it’s important to know how to file supplement damages once a TRS case is submitted. It is equally important to know the steps in disputing damages relating to those supplements.


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General

July 13, 2020

PIP and Med Pay Changes Coming to TRS


As communicated in the June 2020 E-Bulletin, the ability to file PIP and Med Pay Arbitration in TRS is scheduled for Q4 2020 (does not include NYPIP).


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July 13, 2020

System Maintenance, October 2020


AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.


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General

July 13, 2020

Upcoming TRS Enhancements and What We’ve Delivered Year to Date


Focused on innovation, AF is dedicated to bringing our membership the tools required to meet the needs of an evolving industry.


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July 1, 2020

System Maintenance, October 2020


AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.


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E-Subro Hub Users

July 1, 2020

Reduced Payment Enhancement Launches August 8


As announced in May, Arbitration Forums, Inc. (AF) will be introducing a series of enhancements over the course of 2020 that better align E-Subro Hub functionality with today’s most common subrogation


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July 1, 2020

System Maintenance, October 2020


AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.


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Security Administrators

July 1, 2020

AF Transitioning to New Member Management Application This September


AF will be transitioning to the new Member Management application in order to continue to provide optimal security and an enhanced selection of features for our users.


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Security Administrators

July 1, 2020

System Maintenance, October 2020


AF is scheduled to perform system maintenance. As a result, AF’s website will be unavailable from 9 PM Eastern on Friday, October 2, 2020, to 10 AM Eastern on Saturday, October 3, 2020.


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General

June 24, 2020

Allen “Ace Man” Acevedo Will Retire after 42 Years at Arbitration Forums, Inc.


After 42 years of dedicated service to Arbitration Forums, Inc. (AF) and our membership, Allen Acevedo is retiring on June 26, 2020.


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General

June 17, 2020

TRS Cycle Time Reduced!


Due to the significant efforts by our member companies to achieve their 1:1 heard-to-filed (HTF) ratio and AF staff arbitrators hearing more cases, we are pleased to announce that the average cycle ti


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General

June 17, 2020

Updates to AF’s Arbitration Rules


As communicated in the May 2020 E-Bulletin, AF’s Member Council and Board of Directors approved updates to the Arbitration Rules. While both Rules were originally scheduled to become effective August


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General

June 17, 2020

Effective Evidence Linking


Arbitration filers and responders are aware of the concept of linking evidence. This is where a party directs the arbitrator to specific evidence that supports an allegation.


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General

June 17, 2020

Geoff Engert Will Retire after 31 Years at AF


After 31 years of dedicated service to AF and our membership, Director of Marketing, Compliance, and Legal Geoff Engert is planning to retire at the end of this year.


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General

June 17, 2020

How to View a Suspension Status on a Case


Per the Member Participation Policy, which became effective June 2, 2020, any company not consistently meeting or showing progress towards a 1:1 heard-to-filed (HTF) ratio will have their filings susp


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June 17, 2020

NASP’s 2020 Subro Professionals’ Day is June 24


On Wednesday, June 24, the National Association of Subrogation Professionals will be celebrating its 8th annual Subro Professionals’ Day to highlight the contributions that you have made to the insura


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General

June 17, 2020

PIP and Med Pay Arbitration Coming to Total Recovery Solution (TRS)


AF is pleased to announce that we will be introducing enhanced functionality to allow the filing of new PIP and Medical Payment coverages within Total Recovery Solution® (TRS®) in Q4 2020!


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Arbitrators

June 1, 2020

PIP and Med Pay Arbitration Coming to Total Recovery Solution (TRS)


AF is pleased to announce that we will be introducing enhanced functionality to allow the filing of new PIP and Medical Payment coverages within Total Recovery Solution® (TRS®) in Q4 2020!


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Arbitrators

June 1, 2020

New TRS Resource Added


AF has added a short video along with a job aid to help arbitrators respond to Post-Decision Inquires (PDIs) created by members.


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Arbitrators

June 1, 2020

Reminder: Modify Awards if Liability Deductible/Self-Insured Retention Applies


Modifying the award when a Liability Deductible/Self-Insured Retention applies is a critical step in rendering a decision.


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General

May 27, 2020

Arbitration Forums, Inc. adds Travelers to Growing List of Members Participating in Settlement Exchange System (SES)


On May 19, Arbitration Forums, Inc. (AF) welcomed Travelers to its growing list of member companies to adopt Settlement Exchange System (SES), AF’s automated subrogation payment processing product.


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General

May 18, 2020

Geoff Engert Will Retire after 31 Years at AF


After 31 years of dedicated service to AF and our membership, Director of Marketing, Compliance, and Legal Geoff Engert is planning to retire at the end of this year.


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General

May 8, 2020

Updates to AF’s Arbitration Rules Effective August 1


AF’s member council and Board of Directors approved updates to the Arbitration Rules.


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General

May 8, 2020

A Call for Arbitrators


Additional arbitrator attention is needed to address the pending inventory of Online Filing cases.


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General

May 8, 2020

AF Transitioning to New Member Management Application


To continue to provide optimal security and an enhanced selection of features for our users, AF will be transitioning to the new Member Management application.


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General

May 8, 2020

Considerations Regarding the Statute of Limitations when Filing Cases in TRS


Sometimes, a filer may wish to file a case and immediately defer it (e.g., if the statute of limitations for recovery is approaching and the reason for filing is to toll the statute).


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General

May 7, 2020

Member Participation Policy Reminder


As a reminder, AF is implementing the Member Participation Policy, effective June 2, 2020.


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General

May 4, 2020

Reminder: Member Participation Policy


As a reminder, AF is implementing the Member Participation Policy, effective June 2, 2020.


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E-Subro Hub Users

May 1, 2020

Member Participation Policy Reminder


Arbitration Forums, Inc. (AF)’s Board of Directors approved the establishment of a member participation policy.


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E-Subro Hub Users

May 1, 2020

Reduced Payment Enhancement Coming Soon


Since E-Subro Hub was first introduced in June 2008, much has changed in how property damage subrogation claims are handled.


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General

April 13, 2020

Additions to the Online Tutorials and TRS Resources Page


If you haven’t visited our Online Tutorials or TRS Resources Page lately, you might have missed newly added tutorials.


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General

April 13, 2020

AF Transitioning to New Member Management Application


To continue to provide optimal security and an enhanced selection of features for our users, AF will be transitioning to the new Member Management application.


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General

April 13, 2020

Missed a Revisit to Accept Policy Limits? No Problem!


In TRS, revisits are an important part of the process. They are intended to prompt the filer to action when adverse parties raise policy limits, damage disputes, or jurisdictional exclusions. While ac


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General

April 13, 2020

Tips for Filing or Responding in TRS


To support you as you work in Total Recovery Solution (TRS), we are sharing some tips for filers and responders.


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General

April 10, 2020

Enhancements to Liability Deductible User Interface


On April 4, enhancements to improve the user interface when liability deductibles or self-insured retentions apply to cases were released


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Arbitrators

April 1, 2020

Clarification of “Not Signatory to Forum” Affirmative Defense


When a responding party asserts the exclusion of “Not Signatory to Forum,” it is intended to indicate that the responding party itself is not signatory to the forum.


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Arbitrators

April 1, 2020

Decision: Explain Yourself


Arbitrators are charged with reviewing contentions and evidence, then writing a clearly worded decision describing their findings.


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Arbitrators

April 1, 2020

Tips for Hearing a Case in TRS


TRS is designed to streamline the filing and responding process, reduce cycle time and errors, and improve Decision Quality.


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Arbitrators

April 1, 2020

Reporting Suspected Illegal, Dishonest, or Fraudulent Activities


Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.


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Arbitrators

April 1, 2020

A “Prima Facie” Case – How Much Evidence is Enough?


As an intercompany arbitrator, you know there are no default judgments in intercompany arbitration (Rule 4-1).


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Security Administrators

April 1, 2020

AF Transitioning to New Member Management Application


To continue to provide optimal security and an enhanced selection of features for our users, AF will be transitioning to the new Member Management application.


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General

March 9, 2020

A Call for Arbitrators


Additional arbitrator attention is needed to address the pending inventory of Online Filing cases. Along with the increased volume in TRS, the demand for arbitrators has never been greater!


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General

March 9, 2020

Member Participation Policy


The Board also recently approved the establishment of a member participation policy. This policy, along with the changes to the agreements, helps to ensure timely resolution of arbitration cases.


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General

March 9, 2020

Preserving Neutrality, Privacy, and Confidentiality


Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitte


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General

March 9, 2020

TRS Case IDs Explained


You might think the series of numbers and letters found within TRS Case IDs are arbitrary. To the contrary, these characters provide us with valuable information to help identify the case origin, case


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March 9, 2020

Valuable Studies


NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.


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E-Subro Hub Users

March 1, 2020

Member Participation Policy


In October 2019, Arbitration Forum (AF)’s Board of Directors approved a proposal to restore an arbitrator participation requirement to the agreements to convey to the signatories their commitment to e


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E-Subro Hub Users

March 1, 2020

E-Subro Hub Metrics Reporting Revisited


In the September 2019 E-Bulletin for E-Subro Hub, the Open Demand Metrics reporting tab was introduced.


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March 1, 2020

Valuable Studies


NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.


Read Full Article

March 1, 2020

CANCELLED — NASP 2020 Spring Conference: Grand Ole Subro


Due to increased concerns surrounding the COVID-19 virus, NASP’s Spring Conference that was scheduled for April 23 and 24 at the JW Marriott in Nashville, TN, has been cancelled.


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General

February 6, 2020

Member Participation Policy


Effective June 2, 2020, AF is implementing a Member Participation Policy.


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General

February 5, 2020

A Call for Arbitrators


Additional arbitrator attention is needed to address the pending inventory of Online Filing cases. Along with the increased volume in TRS, the demand for arbitrators has never been greater!


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General

February 5, 2020

Revisions to AF Agreements


Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation. These changes will become effective March 1, 2020.


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General

February 4, 2020

Adverse Party in TRS: Reading Arguments from Recovering Party


With the deployment of TRS, reading other parties’ arguments has never been easier.


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General

February 4, 2020

Another Quality Year


Providing arbitration services that efficiently and effectively meet our membership’s recovery and resolution needs is critical to Arbitration Forums, Inc. (AF)’s success, and we greatly appreciate th


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General

February 4, 2020

Non-Compulsory Disputes in Special


There is a bit of mystery around Arbitration Forum, Inc. (AF)’s Special Forum.


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General

February 4, 2020

Reducing Cycle Time


Cycle time is very important to our membership, and any delay in the payment of the award extends a case’s cycle time.


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February 4, 2020

Valuable Studies


NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.


Read Full Article


Arbitrators

February 1, 2020

Revisions to AF Agreements


Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation. These changes will become effective March 1, 2020.


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Arbitrators

February 1, 2020

Arbitrators Needed


Effective June 2, 2020, AF is implementing the Member Participation Policy to ensure timely resolution of arbitration cases.


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Arbitrators

February 1, 2020

Post-Decision Inquiries in TRS


Sometimes, clarification from the arbitrator is needed on a published decision.


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Arbitrators

February 1, 2020

Arbitrator Obligations: Remember Rule 3-5!


The role of an arbitrator is to be a neutral evaluator. This includes reviewing the case thoroughly and considering whether the arguments made by each party are supported by a preponderance of the evi


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Arbitrators

February 1, 2020

How Many «Credits» Do I Receive for Hearing TRS Cases?


In TRS, the term “Feature” refers to a set of damages for a claim, such as auto damages.


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Arbitrators

February 1, 2020

Damage Disputes Decisions: A Reflection on Quality


Let’s review processes put into place to ensure high-quality decisions are being made pertaining to damage disputes.


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Arbitrators

February 1, 2020

Educational Opportunities


Developing oneself in order to achieve one’s fullest potential is a no-brainer.


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Arbitrators

February 1, 2020

Preserving Neutrality, Privacy, and Confidentiality


Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitte


Read Full Article


Arbitrators

February 1, 2020

Valuable Studies


NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.


Read Full Article


General

January 10, 2020

Revisions to AF Agreements


Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation.


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General

January 10, 2020

Arbitrators Needed: OLF Case Inventory


While no new Auto cases are being added to OLF, there remains a pending inventory of cases.


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General

January 10, 2020

January 25 Release Enhancements


The following enhancements will be deployed as part of the January 25 release.


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General

January 10, 2020

Print Case Functionality in TRS


Follow these steps to print cases in TRS…


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January 10, 2020

Valuable Studies


NASP’s collection of Subrogation Benchmarking Studies are ready to go when you need them.


Read Full Article

December 16, 2019

Reminder: System Maintenance, February 2020


AF is scheduled to perform system maintenance and upgrades from February 14-16, 2020.


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General

December 13, 2019

AF Reduces Fees in 2020


Arbitration Forums, Inc. (AF) is pleased to announce additional changes to our fee structure, providing our members with even more cost-effective services.


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General

December 13, 2019

Revisions to AF Agreements


Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation.


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General

December 13, 2019

Non-signatories and TRS


On December 16, AF added the ability for a signatory to file against a non-signatory or vice versa in TRS. ..


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General

December 13, 2019

Effective Evidence Linking


Arbitration filers and responders are aware of the concept of linking evidence. This is where a party directs the arbitrator to specific evidence that supports an allegation…


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General

December 13, 2019

Counterclaims: A Revisit of Rule 2-2


Familiarizing yourself with the Arbitration Forums, Inc. Rules is not only important in regard to saving you valuable time when submitting cases, but also ensures you collect the right amount of money


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Arbitrators

December 1, 2019

Handling Liability Deductibles


A gap has been identified in the hearing workflow, and the following steps must be taken until it is resolved.


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Arbitrators

December 1, 2019

Is the TRS Case Outside of Jurisdiction?


There has been an uptick in Post-Decision Inquiries due to oversights regarding policy limits asserted by the Adverse Party.


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Arbitrators

December 1, 2019

Revisions to AF Agreements


Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation. These changes will become effective March 1, 2020.


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Arbitrators

December 1, 2019

AF to Reduce Fees in 2020


Arbitration Forums, Inc. (AF) is pleased to announce additional changes to our fee structure, providing our members with even more cost-effective services.


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November 18, 2019

System Maintenance Rescheduled to February 2020


AF was originally scheduled to perform system maintenance and upgrades during the weekend of December 6-8. However, we have rescheduled the maintenance period to February 14-16, 2020.


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General

November 14, 2019

Information Icon Now Available for TRS Member Reports


To increase accessibility of reports in TRS, a description for each member report can now be accessed via the new information icon in AF Analytics.


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General

November 14, 2019

TRS Revisits


Beginning with the November 1 release, revisits will be more visible within TRS.


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General

November 14, 2019

Add Deferment Update


The Deferment Reason drop-down options when adding a deferment have changed…


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General

November 14, 2019

TRS Entry Issues


The following issues generate a significant volume of post-decision inquiries that delay the resolution of the claim dispute. Please ensure appropriate entries when filing/responding to eliminate thes


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General

November 14, 2019

Can’t Upload Video Evidence? We have a Work-around


With the availability of video evidence in the OLF and TRS platforms, it’s important to know size and formatting guidelines.


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E-Subro Hub Users

November 1, 2019

Revisions to AF Agreements


Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation. These changes will become effective March 1, 2020.


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E-Subro Hub Users

November 1, 2019

A Closer Look at E-Subro Hub FAQs


What happens when the Third-Party Administrator (TPA) has not been granted E-Subro Hub access by a company they manage claims for?


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E-Subro Hub Users

November 1, 2019

AF Reduces Fees in 2020


Arbitration Forums, Inc. (AF) is pleased to announce additional changes to our fee structure, providing our members with even more cost-effective services.


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E-Subro Hub Users

November 1, 2019

System Maintenance Rescheduled to February 2020


AF was originally scheduled to perform system maintenance and upgrades during the weekend of December 6-8. However, we have rescheduled the maintenance period to February 14-16, 2020.


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General

October 23, 2019

Revisions to AF Agreements


Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation.


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General

October 23, 2019

AF Reduces Fees in 2020


Arbitration Forums, Inc. (AF) is pleased to announce additional changes to our fee structure, providing our members with even more cost-effective services.


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General

October 22, 2019

Reference Guide Update: Affirmative Defenses/Exclusion


We occasionally receive questions asking if a disputed issue is a liability argument, damage dispute or exclusion to compulsory arbitration…


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General

October 22, 2019

Ride Hailing and Usage-Based Recovery


The world around us is evolving. We can use our modern phones to order up a car at a moment’s notice, or we can purchase insurance based on vehicle usage. While things certainly are changing, Arbitrat


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General

October 22, 2019

Avoid These TRS Entry Errors


See some of the TRS entry errors to avoid.


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General

October 22, 2019

Insured Calls Regarding Claims


We’ve experienced an increase in phone calls from insureds wishing to discuss the arbitration decision on their claim. As a reminder, we do not discuss arbitration cases/decisions with insureds.


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October 22, 2019

Reminder: System Maintenance, December 2019


AF’s website will be unavailable from 9 p. m. Eastern on Friday, December 6, 2019, to 6 p.m. Eastern on Sunday, December 8, 2019.


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Arbitrators

October 1, 2019

AF Reduces Fees in 2020


Arbitration Forums, Inc. (AF) is pleased to announce additional changes to our fee structure, providing our members with even more cost-effective services.


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Arbitrators

October 1, 2019

Revisions to AF Agreements


Updates to Article Fifth and Sixth of the AF Agreements have been made to include arbitrator participation. These changes will become effective March 1, 2020.


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Arbitrators

October 1, 2019

Affirmative Defense or Exclusion


On occasion, we see filings where the responding party argues that the damages sought by the recovering party are not legally recoverable, whether by statute or some other reason.


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Arbitrators

October 1, 2019

Tips for Hearing a Case in TRS


TRS is designed to streamline the filing and responding process, reduce cycle time and errors, and improve Decision Quality.


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Arbitrators

October 1, 2019

Negligence and the Innocents


It is common for Auto and Special dockets to be filed for damage to a parked or stopped vehicle with more than one potential tortfeasor.


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Arbitrators

October 1, 2019

System Maintenance, December 2019


AF is scheduled to perform system maintenance and upgrades. As a result, AF’s website will be unavailable from 9 p.m. Eastern on Friday, December 6, 2019, to 6 p.m. Eastern on Sunday, December 8, 2019


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Arbitrators

October 1, 2019

Reporting Suspected Illegal, Dishonest, or Fraudulent Activities


Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.


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October 1, 2019

Preserving Neutrality, Privacy, and Confidentiality


Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.


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September 17, 2019

System Maintenance December 2019


AF’s website will be unavailable from 9:00 p. m. Eastern on Friday, December 6, 2019, to 6:00 p.m. Eastern on Sunday, December 8, 2019.


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General

September 17, 2019

Filing without Global Email Addresses


Effective October 1, parties filing in TRS will be prompted to enter an email address for their own party and/or any responding parties that have no global email address on file.


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General

September 17, 2019

Adding Evidence during Damage Dispute Revisit


In response to member feedback, we are pleased to announce that, effective October 6, 2019, recovering parties will have the ability, during a revisit, to attach new evidence to rebut a responder’s da


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September 17, 2019

System Maintenance, December 2019


AF’s website will be unavailable from 9:00 p. m. Eastern on Friday, December 6, 2019, to 6:00 p.m. Eastern on Sunday, December 8, 2019.


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General

September 17, 2019

Message from the President


With October 1 less than two short weeks away, we are in the final countdown to the full-scale launch of the first phase of our upgraded online filing platform, Total Recovery Solution (TRS).


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General

September 17, 2019

Urgent — TPA Action Items Requested Before October 1


We have received questions following an email that was sent August 5, 2019, regarding Third-Party Administrator (TPA) privileges, and wanted to provide clarification on the restricted and unrestricted


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General

September 17, 2019

Decision Quality through Member Feedback


An exciting design feature of TRS is its Member Decision Review functionality. Through this functionality, dedicated member reviewers provide their feedback on recent decisions.


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General

September 17, 2019

TRS Resource Page and Upcoming Webinars


We have several webinars in September.


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General

September 17, 2019

Non-signatories and TRS


On December 14, AF will be adding the ability for a signatory to file against a non-signatory or vice versa in TRS, including scenarios in which the non-signatory consents to arbitrate or the loss sta


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General

September 17, 2019

TRS Self-Insured Filings


Self-Insured filers in OLF typically use the Affirmative Pleading section to provide their liability carrier’s information in the event the adverse party files a counterclaim for its damages.


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General

September 17, 2019

TRS Deferments Resource Now Available


In anticipation of the release of Deferments on October 1, a resource is now available to view on the TRS Resource Page.


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September 17, 2019

Preserving Neutrality, Privacy, and Confidentiality


Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitte


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General

September 3, 2019

Non-signatories and TRS


AF will be adding the ability for a signatory to file against a non-signatory or vice versa in TRS at a later time. ..


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E-Subro Hub Users

September 1, 2019

Exciting Change Coming to AF Reporting


In 2018, AF completed the migration of high-volume reports to a new reporting platform.


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September 1, 2019

Preserving Neutrality, Privacy, and Confidentiality


Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.


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E-Subro Hub Users

September 1, 2019

System Maintenance, December 2019


AF is scheduled to perform system maintenance and upgrades. As a result, AF’s website will be unavailable from 9:00 p.m. Eastern on Friday, December 6, 2019, to 6:00 p.m. Eastern on Sunday, December 8


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General

August 19, 2019

A Look Ahead at TRS


TRS will become the exclusive platform for all automobile subrogation arbitration program cases by October 1, 2019. And what about the other programs?


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General

August 19, 2019

Notifications in TRS


Electronic notifications ensure immediate notice of arbitration filings and provide activity updates on cases. They also eliminate the need for users to enter/edit mailing addresses on each filing or


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General

August 19, 2019

Payment Received? Don’t Forget to Withdraw the Case!


Did you know filers are required to withdraw cases from arbitration when a full settlement has been reached?


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General

August 19, 2019

Quick Tips on Filing or Responding


Remember these tips when filing or responding in TRS.


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General

August 19, 2019

Thank You for Joining TRS


Thank you for your partnership and early adoption of the TRS platform. We appreciate your participation and feedback, which has positively contributed to its success.


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General

August 19, 2019

TRS Resource Page and Upcoming Webinars


The TRS Resources page has job aids, recorded demos, TPA information, and a list of upcoming webinars. We have several webinars coming up in August.


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General

August 19, 2019

Upcoming TRS Q&A


Do you have questions about TRS? Join us for a live Q&A!


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General

August 19, 2019

Updates to AF’s Arbitration Rules


As we upgrade Online Filing (OLF) to the TRS technology platform, we want to share updates to the Rules noting TRS terminology and changes for new Auto filings effective October 1, 2019.


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General

August 19, 2019

Enhancements to the TRS Worklist Queues


Users are now able to utilize multi-field filtering and column-level sorting to make searching for information easier!


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General

August 19, 2019

Expand Your Arbitrator Experience – We Need You!


The need for member arbitrators has never been greater!


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E-Subro Hub Users

August 1, 2019

A Closer Look at an E-Subro Hub Question


How does a Third-Party Administrator (TPA) know if they have been assigned an E-Subro Hub® demand?


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Arbitrators

August 1, 2019

Police Reports: Relevant and Credible Evidence!


This article discusses police reports where the reporting officer is a witness. Decisions noting, “Police report is favorable to Alpha, but officer did not witness the loss,” are common.


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Arbitrators

August 1, 2019

Test Your Savvy on Handling Multiple Impact Cases


Does a case involving damage to a single vehicle caused by two or more tortfeasors bring out your inner worrywart?


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General

July 22, 2019

TRS Enhancement: Withdrawn Feature Filing


An enhancement was recently made that allows a responding party to access and view a feature filing that was withdrawn by the recovering party.


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General

July 22, 2019

Upcoming TRS Q&A


Do you have questions about TRS? Join us for a live Q&A!


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General

July 22, 2019

Decision Published – Who Owes What


On occasion, we receive inquiries asking for clarification on a decision, specifically which party owes what amount. This article will clarify the information shared on a TRS decision.


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General

July 22, 2019

Expand Your Arbitrator Experience – We Need You!


The need for member arbitrators has never been greater!


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General

July 22, 2019

Member Feedback Drives Enhanced Functionality


The ability to include a Damages Justification/Dispute Rebuttal when submitting a filing will be deployed soon.


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General

July 22, 2019

Open Post-Decision Inquires in TRS


Members can determine whether a case includes a Post-Decision Inquiry (PDI) by viewing the Decision Actions section in the Case Summary.


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General

July 22, 2019

Part II: Salvage Pending? No Problem!


In last month’s E-Bulletin, we addressed the necessity for liability to be resolved prior to a responder submitting a total loss feature where salvage is pending. Now, we’ll address how to submit the


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General

July 22, 2019

Time is Running Out – Join TRS Today!


By October 1, 2019, all automobile subrogation arbitration program cases will be filed in TRS. Don’t wait until later this year to begin taking advantage of the benefits of TRS.


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Security Administrators

July 1, 2019

Upcoming Changes to Arbitration Privileges


As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF will be assigning privileges for TRS to all existing arbitration users at all m


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General

June 7, 2019

Added Functionality Coming to TRS


As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF continues to develop functionality that aligns TRS with the Automobile Subrogat


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General

June 7, 2019

Non-Signatories and the Upgrade to TRS


As a reminder, TRS is not currently available to non-signatories but will be available in the future.


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General

June 7, 2019

The Countdown Clock Is Running – Join TRS Today!


By October 1, 2019, all automobile subrogation arbitration program cases will be filed in TRS. Don’t wait until later this year to begin taking advantage of the benefits of TRS.


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General

June 7, 2019

Reminder: Upcoming Changes to Arbitration Privileges


As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF will be assigning privileges for TRS to all existing arbitration users at all m


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General

May 3, 2019

Added Functionality Coming to TRS


As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF continues to develop functionality that aligns TRS with the Automobile Subrogat


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General

May 3, 2019

Cases in Process to Be Removed after 365 Days of Inactivity


As we communicated in the January 2019 E-Bulletin, AF will be removing any cases in process that have not had activity for the past 365 days to help maintain the integrity of the data in our system.


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General

May 3, 2019

Don’t Wait until October 1 – Join TRS Today!


The TRS platform is currently available for automobile subrogation arbitration program cases only (cases filed in our Auto program), and it will become the exclusive platform for all automobile subrog


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General

May 3, 2019

Intercompany Loss Transfer Circular Letters Now Posted on the NYDFS Website


We have provided links to circular letters specific to loss transfer arbitration (NYPIP) posted by the New York Department of Financial Services on its website.


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General

April 12, 2019

Don’t Wait until October 1 – Join TRS Today!


The TRS platform is currently available for automobile subrogation arbitration program claims only (cases filed in our Auto program), and it will become the exclusive platform for all automobile subro


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General

April 12, 2019

Direct Filing – Three Paths to TRS


Learn more about how to file in TRS once the ability to submit an auto damage arbitration directly in TRS begins on April 29.


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General

April 12, 2019

Upcoming Changes to Arbitration Privileges


As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF will be assigning privileges for TRS to all existing arbitration users at all m


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General

April 12, 2019

Vehicle Technology and Damage Disputes – What’s Changing? What’s the Same?


Recent industry publications point to a technology shift in auto repairs, specifically in regard to smart technology in cars. Although vehicle technology is changing and repair costs increasing, the m


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Security Administrators

April 2, 2019

Member Management Tool Coming April 29


The Member Management tool to manage users will be available for members on April 29. It includes greater security and an impressive array of features over the previous user management tools.


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Security Administrators

April 2, 2019

Case-Sensitive User Accounts


Did you know that user accounts on the AF website were case sensitive? As you might imagine, this can cause some confusion with some in our user community.


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Security Administrators

April 2, 2019

Upcoming Changes to Arbitration Privileges


As part of the Online Filing (OLF) upgrade to the Total Recovery Solution® (TRS®) platform effective October 1, 2019, AF will be assigning privileges for TRS to all existing arbitration users at all m


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Arbitrators

April 1, 2019

How Do I Adjust the Award if the Applicant Accepts Policy Limits?


Consider the following scenario: the Applicant sought $7,000 and also agreed to accept the Respondent’s policy limits.


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Arbitrators

April 1, 2019

Compatibility Issue?


No, we’re not discussing relationship issues. We’re talking about the rare occurrence when uploaded video evidence does not play.


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Arbitrators

April 1, 2019

Reporting Suspected Illegal, Dishonest, or Fraudulent Activities


Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.


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General

March 7, 2019

Begin Your Transition to TRS Today!


Helpful Links Member Directory How to Join Rules & Agreements Reference Guides Training Tutorials FAQs Becoming an Arbitrator Arbitrator Certification Fee Schedule Latest News Careers Resources Rules


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March 7, 2019

Preserving Neutrality, Privacy, and Confidentiality


Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system. All decisions must be based solely on the arguments made in the contentions and the evidence submitte


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General

March 7, 2019

Video Evidence – What It Is and Isn’t


The ability to upload and submit video evidence has been widely applauded by our membership, as it eliminates the need to schedule a date and time for a video conference in order to show the video to


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E-Subro Hub Users

March 1, 2019

Upcoming Enhancement: Splitting the Claim/Policy Number and Introducing Internal References


Arbitration Forums, Inc. will be releasing a new enhancement to E-Subro Hub® on April 28 to improve user efficiencies and provide consistency with AF’s Total Recovery Solution® (TRS®).


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E-Subro Hub Users

March 1, 2019

Navigating Through the New Look of the E-Subro Hub Reports Platform


You may have noticed the new look of our E-Subro Hub Reports page.


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E-Subro Hub Users

March 1, 2019

Ready to Join Total Recovery Solution (TRS)?


As you know, AF’s Online Filing (OLF) technology for all arbitration programs is currently being upgraded to the Total Recovery Solution® (TRS®) technology platform.


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March 1, 2019

Preserving Privacy and Confidentiality


An effort should be made to keep confidential all information that could be used to personally identify someone in the process of using E-Subro Hub.


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General

February 11, 2019

Begin Your Transition to TRS® Today!


As you know, AF’s Online Filing (OLF) technology for all arbitration programs is being upgraded to the Total Recovery Solution® (TRS®) technology platform. It will become the exclusive platform for al


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General

February 11, 2019

Message from the President


Last year, Arbitration Forums (AF) celebrated 75 years of service to the insurance industry. We remain committed to extending that legacy of service as a member-driven and trusted technology solutions


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Arbitrators

February 1, 2019

My Case Has No Answer: What Do I Do?


When hearing a case with no answer, remember there are no default judgments in arbitration (Rule 4-1): The filing company does not automatically win the case if there is no answer.


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Arbitrators

February 1, 2019

Arbitrator QwikShare Recap: Top-3 Mistakes to Avoid


It is easy to make a mistake, especially if you are relatively new to the role of arbitrator.


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Arbitrators

February 1, 2019

To Deny or Uphold, That is the Question


Did you know a no-coverage Affirmative Defense may receive an upheld ruling without a denial-of-coverage letter?


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Arbitrators

February 1, 2019

Evidence Considerations: Police Reports


When accidents occur, usually the police are called and a report is written.


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Arbitrators

February 1, 2019

Preserving Neutrality, Privacy, and Confidentiality


Objectivity, neutrality, and confidentiality are the foundations of a credible arbitration system.


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General

January 14, 2019

Cases in Process to Be Removed after 365 Days of Inactivity


To help maintain the integrity of the data in our system, beginning this year, cases in process in Online Filing that have had no activity for 365 days will automatically be removed from the system.


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General

January 14, 2019

Kentucky PIP Arbitration


The Kentucky Insurance Arbitration Association (KIAA) was created by KRS 304. 39-290 and mandates arbitration to resolve intercompany disputes arising from subrogation rights specific to but not limite


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General

January 14, 2019

To Deny or to Uphold…


To deny or to uphold, that is the question. Did you know a no-coverage affirmative defense may receive an upheld ruling without a denial of coverage letter? Rule 2-4 in the AF Reference Guide states a


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E-Subro Hub Users

January 1, 2019

Ready to Join Total Recovery Solution (TRS)?


As you know, AF’s Online Filing (OLF) technology for all arbitration programs is currently being upgraded to the Total Recovery Solution® (TRS®) technology platform.


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E-Subro Hub Users

January 1, 2019

A Closer Look at Frequently Asked E-Subro Hub Questions


An E-Subro Hub question that AF occasionally gets asked is: “Is there a way to create a list of my current pending inventory, so that I can view more than just my Work List items where actions are req


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January 1, 2019

NASP 2019 Subrogation Litigation: Skills & Management Conference


Omni Rancho Las Palmas Resort & Spa – Rancho Mirage, CA March 28–29


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Arbitrators

June 1, 2018

Reporting Suspected Illegal, Dishonest, or Fraudulent Activities


Arbitration Forums, Inc. (AF) is committed to providing an environment free of illegal, dishonest, or fraudulent activity.


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Covid vaccination card fraud prompts CDC action

Specific directions showing how to forge Covid-19 vaccination cards have proliferated on conspiracy, pro-Trump and anti-vaccination forums throughout the internet in recent weeks, as users have exploited a largely makeshift verification system.

The cards, distributed by the Centers for Disease Control and Prevention, have been handed out to the more than 140 million Americans who have already received at least one dose of a Covid-19 vaccination. The Biden administration has declared it wouldn’t create a federal vaccination database, citing privacy concerns, paving the way for the cards to become the country’s default national way to verify if someone has been vaccinated.

And while one state — New York — has embraced a vaccination verification app, there is scant evidence that others are close behind.

While much of the country is in the early stages of deciding how to ask employees, students and travelers to prove they’ve been vaccinated, most of those entities that have already established a plan rely on those cards. The Silicon Valley company Salesforce announced earlier this month that employees returning to work in person will need to show their cards, and United Airlines said it will require the same of its employees. 

Seven universities that already have plans in place to ask students to be vaccinated before attending this fall — American University, Bowdoin College, the University of Colorado Boulder, Fairleigh Dickinson University, Fort Lewis College, Rutgers University and Wesleyan University — all said the verification process would consist of asking students to upload their CDC cards, at least if they’re coming from out of state.

But since the cards are marked by hand, don’t contain much information, are printed on easily obtainable heavy white paper and are impossible to quickly verify, it leaves an opportunity for the anti-vaccine community to beat the system by sharing directions on how to forge them.

«It’s a cardboard paper card,» said Alyssa Miller, a cybersecurity expert who specializes in protecting large organizations. «There’s absolutely nothing about it that would prevent you from reproducing it.»

«How are you going to make someone at the opposite end, the ones who are supposed to be verifying these, to look at one and determine if it’s legitimate or if it’s fake?» she said.

In March, the FBI released a public warning that creating or buying a fake vaccine card is illegal.

On conspiracy and anti-government forums throughout the web, users have linked to card templates that were left visible on the websites of state governments, including high-resolution PDFs from the websites of both the Wyoming and Missouri health departments.

The CDC has since delivered guidance to states to pull the templates from their sites, citing “misuse” by the anti-vaccine community, according to state officials.

«CDC has consistently advised states not to post the vaccine card template publicly,» CDC spokesperson Kate Grusich said in a statement.

The instructions for how to create forged cards have appeared in high-ranking comments and posts on pro-Trump forums, like TheDonald.win, which was rebranded to Patriots.Win after its userbase urged one another to storm the Capitol in the days before the Jan. 6 riot.

On the extremist forum 4chan, users were told to download a template from Wyoming’s Department of Health website, then given specific directions for the thickness of cardstock needed to replicate the cards. The directions note that some vaccination centers affix stick-on labels on cards to denote the date, so the recommended resolution for the printed labels is also provided.

Versions of the instructions, which have also been posted to gun forums and QAnon forums, remind users to write the date in a blue ballpoint pen, and not to be too neat with their handwriting, emulating a rushed or tired nurse. Some instructions provide potential batch numbers of the Pfizer or Moderna shots that align with dates they were distributed.

The posts usually link to templates that were publicly available and posted on the back end of the websites of several states. 

A spokesperson for the Missouri Department of Health and Senior Services said they received a call from the CDC «about a month ago» saying «it would be best for states to no longer have that material available online as some were using the card/file for fraudulent use.»

«Initially, it was included on our vaccinators’ resources web page because there were times when providers would not receive enough cards with the vaccines, especially when additional doses were being drawn before larger ancillary kits were made available,» a Missouri Health Department spokesperson said.

Wyoming’s Health Department also confirmed its template was removed April 1, citing «misuse.»

«The initial goal for posting the document was to make things a little easier for community providers,» a department spokesperson said.

Despite how easy the cards are to forge, digital privacy advocates say that a paper-based system is still preferable to a central online database or smartphone app. More programs like New York’s Excelsior program — so far the only statewide smartphone app that functions as a vaccine passport — would create more ways for individuals’ data to be monitored, said Hayley Tsukayama, a legislative activist at the Electronic Frontier Foundation, a digital rights nonprofit.

«Setting up massive systems for tracking folks, collecting their information, and then with no kind of exit plan, how is that data going to be treated?» she said. 

«We have an analog system that works for the purposes of what we’re doing. You know sometimes when you’re looking at smart technology, and you’re like, ‘Does that really need to be smart? Was that a thing that I needed in my life?'» she said. «I think this is a good example of that.»

One alternative is allowing vaccine distributors, such as state governments and pharmacies, to print official cards with more built-in safeguards, more akin to a driver’s license. But that requires longer-term planning for a vaccine response that’s largely created in real time, said Eva Velasquez, the president of the Identity Theft Resource Center, a victim advocacy organization.

«Paper is always going to be less of a risk for unintended compromise of anything digital,» she said.

«If [the CDC card] is just a short-term solution for how we temporarily navigate the world and get back to resuming our normal, then it is probably adequate. But there’s a lot of unknowns. We don’t know how long this is going to last.»

Still, the templates now proliferate online. Some users have created archives of the documents using instant archival services like archive.is, which users now link to directly, along with the forgery instructions.

Polling has shown vaccine hesitancy is most prevalent among Republican men, with one Monmouth University poll from April 14 showing 43 percent of Republicans saying they would never receive the shot.

On pro-Trump forums like Patriots.Win where the forgeries run rampant, conspiracy theories about the vaccine and government control are the norm, not the exception.

“If they actually go the route of trying to make this ‘mandatory,’ this will become one of the most forged documents in history,” reads the top comment on one of the posts directing users to forge cards.

TOP-20 news media of Runet

Illustration Fotolia

Sostav.ru continues to explore the Russian news media market. This time we present the TOP-20 resources for the nine months of 2013 according to the data provided to our portal by three research companies at once — TNS Russia, comScore and Gemius. The review is intended to show an objective picture of the balance of power between the leaders of the Runet news market.

The indicators for the average monthly audience of sites for January-September of the current year compared to the same period last year were taken as a basis. Sostav.ru traced the dynamics of portals and the movement of positions in the ranking.

Leadership in the news media rating is still held by aggregators: according to TNS and comScore, the first and second places are occupied by Yandex.News and Mail.ru News , respectively, with a slight but steady growth. Gemius also has positive dynamics Mail.ru News — in first place, Yandex.News — in sixth place (UPDATE 11/25/2013. All search queries in the News section of Gemius are attributed to the Search section).

News aggregator Rambler News is losing ground in all measures: its average monthly audience for the reporting period decreased by 18.2% according to Gemius, 10% according to TNS and 2.3% according to comScore.

The news aggregator Smi2.ru significantly increases its audience and strengthens its positions (plus one position in the TNS and Gemius ratings), which grew by 35.6% in TNS and 41.5% in Gemius (there is no aggregator in the TOP comScore).

Among the news media, the struggle unfolded between RIA Novosti (ria.ru) and RBC (rbc.ru). The Ria.ru website significantly increased its audience, while rbc.ru lost it — thus, the RBC website let RIA go ahead, which moved up and took third place in the TNS top, second place in the Gemius top and fourth place in the comScore top. According to various metrics, the average monthly audience of ria.ru increased by more than 10% and amounted, according to various sources, to 7.1-9.1 million users, while rbc.ru decreased to 8 million users, according to TNS and Gemius (comScore takes into account only RBC Main news — 4.6 million users).

ITAR-TASS : the average monthly audience of itar-tass.com for 9 months of 2013 compared to the same period last year increased by 71.7% for TNS, 49.5% for Gemius and 40.3% on comScore, which helped to strengthen the position in the ranking. The site « Interfax » (interfax.ru) grew by 5.1% (TNS) and 10.5% (Gemius), the news agency did not get into the top 20 comScore. IA Regnum was included only in the comScore rating (+24.35%).

According to the average monthly audience, news sites of newspapers from the TOP-20 grew: rg.ru (“ Rossiyskaya Gazeta ”) showed more than 36% growth, aif.ru (“ Argumenty i Fakty ”) – more than 33% (moreover, by TNS growth — more than 84%), rbcdaily. ru (« RBC Daily «) — more than 23% (the site is not in the TOP-20 comScore), mk.ru (« Moskovsky Komsomolets «) — more than 26% (in There is no Gemius TOP-20), kommersant.ru (“ Kommersant ”) — more than 14% (TNS and Gemius have more than 25%). Only the website “ Komsomolskaya Pravda «(kp.ru).

As for online media from the top 20, the dynamics here are not uniform. Significant growth — at Lenta.ru and Gazeta.ru . Lenta increased its average monthly audience in the first 9 months of 2013 by 15.1% for TNS, 10.7% for Gemius and 170.2% for comScore. Gazeta gained 50.1% in TNS, 25.5% in Gemius and 23.2% in comScore.

At Vesti.ru , a fall was recorded by all meters (-0.6% -12.7%). Losing audience Newsru.com and Utro.ru . The first has a drop in audience — by 2.4% for TNS and 3% for comScore (the research company counts all Newsru sites, including newsru. ua, which is visited by users from Russia). The second has a drop of 3.5% for TNS and 2.6% for comScore. According to Gemius, these sites show a small increase.

In addition, News Media (all sites included in Aram Gabrelyanov’s holding) are represented in the comScore rating with a negative dynamics of 3%.

As can be seen from the ratings of TNS, Gemius and comScore, there are only three news sites from the TV and radio segment. 1tv.ru ( Channel One ) was in the TOP-20 Gemius (+8.2%), ntv.ru ( NTV ) was in the Gemius and comScore ratings (+29.6% and +23.8 % respectively), echomsk.ru (« This is Moscow «) — in the TNS TOP (+0.3%).

In the TOP-20 in terms of average monthly audience compared to the same period last year, TNS and comScore had movements only between existing players, while Gemius had a newcomer to the ITAR-TASS website — last year it was not in the TOP-20 It was.

METHODOLOGY

The TNS Web Index study covers Russian cities of 100,000+ and an audience aged 12-54 based on the average number of people visiting the site. comScore measures all of Russia aged 15+ in the News/Information category, which includes weather sites ( but Sostav.ru didn’t count them ) and «average number of unique visitors». The Gemius study affects the audience (real users) aged 18+, cities 100k+.

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My next stealth passage Hitman 3

I gathered most of the hotel staff and explained to them that it would be safer for them to stay in the laundry room until I eliminated the targets. They wisely agreed.

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A mod for detailed graphics settings in Cyberpunk 2077 has been released to increase the frame rate on weak PCs

Editorial articles

The author of the extension created it at the request of those whose game slows down a lot.

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A video has leaked online showing a Vietnamese miner washing video cards with a hose before selling them on the secondary market

Editorial articles

«Slightly used graphics cards» joke on social media.

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Is it possible for people with disabilities to play computer games without their right hand? Maybe!

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“What the hell? Why do we have a laptop instead of a server?!”

DTF developers shared their memories in honor of the 1000th site crash.

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Riverdale star Ryan Grantham sentenced to life in prison for killing his mother

Editorial articles

The actor confessed that he didn’t want her to see him kill the Prime Minister of Canada.

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Scorn will be the first PC game to support DirectStorage technology to speed up downloads

Editorial articles

The greatest effect will be on NVMe drives.

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Red biker distribution

The game with my participation opens today’s distribution, then there is Jessie Fayden’s Control Shot, and for dessert, Deacon with his jalopy. I wish you all good luck and more optimism in these difficult days!

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“What the hell? Why do we have chickens instead of cars?!”: CDPR developers shared their memories in honor of the 20th anniversary of the studio

Editorial articles

The video was released with subtitles, including in Russian.

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See you in a few weeks Spider-Man: Marvel’s Spider-Man: Miles Morales teaser trailer for PC

Editorial articles

Game page appeared on Steam.

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Digital Foundry tested Deathloop on Xbox — stable fps even on Series S, and Series X is better than PS5

Editorial articles

The developers did not make any visual improvements.

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Chemistry Lesson: Gallium 🧪🧫⚗️

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News of Kuzbass — top news today | ngs42.ru

Correspondence students get a summons, IT people get a delay? The main news of the SVO for September 23

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Tariffs for housing and communal services will be unscheduled indexed for the second time in a year

Discuss

Putin raised the salaries of himself, Mishustin and ministers

Special operation in Ukraine

Partial mobilization hotline launched in Kuzbass

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«I was told: ‘There are more important things'»: how a farmer was mobilized in the midst of harvesting

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«Pacifist views are an argument. » Can gays refuse to serve during mobilization

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Will they be called up with limited fit? Reply of the military commissar

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Grandiose birthday: Lenta holds a holiday with millions of gifts and discounts in stores and online

Part-time students can be called up for partial mobilization

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Can they be called up for mobilization if they didn’t serve an “urgent”: the answer of a lawyer and the Ministry of Defense

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Scheduled illness. We tell you what diseases give a delay and who is recognized as fit for service

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Why an international coal forum is held in Kuzbass

In one day and without sick leave: how to quickly cure a cold — 10 simple steps and folk remedies that work

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A summons came, but the person is on sick leave, what should I do? The lawyer answers

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The road bypassing Kemerovo: the construction of a bridge over the Tom has begun

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Special operation in Ukraine

Cards

How old are the conscripts and who will have a deferment? 10 main questions about partial mobilization in Russia

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The Ministry of Defense clarified which employees of which organizations will not be subject to mobilization

Discuss

Police detained an inadequate man near a school in Kuzbass. He threw himself at the children0005 Discuss

How the cuts have changed Kuzbass in 40 years. We watch from the satellite how the territories of the region have changed

Special operation in Ukraine

Cards

How old are the conscripts and who will have a deferment? 10 main questions about partial mobilization in Russia

Discuss

In one day and without sick leave: how to quickly cure a cold — 10 simple steps and folk remedies that work

Discuss

A summons came, but a person is on sick leave, what should I do? The lawyer answers

Discuss

Road bypassing Kemerovo: construction of a bridge across the Tom has begun

Discuss

Why an international coal forum is being held in Kuzbass

The Ministry of Defense clarified which employees of organizations will not be subject to mobilization

Discuss

Police detained an inadequate man near a school in Kuzbass. He threw himself at children

Discuss

How the cuts have changed Kuzbass in 40 years. We watch from the satellite how the territories of the region have changed

The murder of two girls in Kiselevsk

Exclusive

Policemen on trial for negligent supervision of a pedophile and a rapist in Kuzbass

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“I made a decision in one evening”: a report from the queue at the border with Kazakhstan. Who is leaving and for what reasons?

Discuss

A fire broke out in one of the oldest bakeries in Novokuznetsk: details from the Ministry of Emergency Situations of Kuzbass

Children’s traumatologists ended up in the city hospital in Kuzbass

Discuss

Modernization of transport in Kemerovo

Numbers of 6 more routes will change in Kemerovo. We publish new bus numbers

A girl will spend half her life in prison because of the murder of a veteran in Kemerovo

Discuss

+502 per day: what is happening with the coronavirus in Kuzbass

54 million for a communal apartment: how many millions are spent on the maintenance of the ice palace «Kuzbass»?

All about coronavirus and quarantine

Exclusive

Yurga — 657, Myski — 401: Kuzbass Rospotrebnadzor reported the incidence of COVID-19 by city

What sex toys are most popular among Kemerovo residents? Made the top 5 with sellers of intimate goods (18+)

Mobilization has changed all forecasts: what will happen to the real estate market in the near future

Discuss

Russian Railways will restore the fire-damaged monument locomotive in Kuzbass

Discuss

Special operation in Ukraine

Infographics

In what order are called up for service during mobilization 900:99 Discuss

The Ministry of Defense has released a list of organizations that can give employees a deferment

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With saunas and aqua aerobics: what pools are there in Novokuznetsk — how much does a visit cost

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Kuzbass is again on the list of the most polluted regions of the country

Discuss

Special operation in Ukraine

Infographics

In what order are they called up for service during mobilization: infographics

Discuss

What sex toys are most popular among Kemerovo residents? Made the top 5 with sellers of intimate goods (18+)

Mobilization has changed all forecasts: what will happen to the real estate market in the near future

Discuss

Russian Railways will restore the fire-damaged monument locomotive in Kuzbass

Discuss

All about coronavirus and quarantine

Exclusive

Yurga — 657, Myski — 401: Kuzbass Rospotrebnadzor reported the incidence of COVID-19 by city

The Ministry of Defense released a list of organizations that can give employees a respite

Discuss

What swimming pools are there in Novokuznetsk?0005

Kuzbass dug up: see how the cuts turned the region into a lunar landscape

Are children a reason for delay? In which case the father will not be called up for mobilization

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“When I saw the prices, I began to swear”: how much does it cost to get a license in Kemerovo and how to pass the exams the first time

Heat or cold: what kind of weather should Kuzbass residents expect at the weekend?

Discuss

What is being built in Kuzbass

Photo report

Boat lights: «Kuzbass-Arena» began to glow at night.

Look how beautiful it is!

The General Staff of the Armed Forces of the Russian Federation told whether full-time students and autumn recruits will be mobilized

Discuss

Jobs will be kept for the mobilized

Discuss

A hotline for partial mobilization has been launched in Russia

Discuss

Seredyuk left the post of mayor

The Kemerovo City Council accepts the resignation of Ilya Seredyuk: we are following the extraordinary meeting online

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0005 Discuss

The last working day of the head of Kemerovo ended with indignation of residents

The Ministry of Defense explained who will be called up during partial mobilization

Discuss

Health

There is a shortage of district nurses working with pediatricians in Kuzbass

Can they return the evaders by force ? Lawyer explains

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«Retraining 15-20 days — and forward.» How mobilization will affect civil aviation in Russia

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Conscripts going west? What awaits conscript soldiers if new territories become part of Russia

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Health

There is a shortage of district nurses working with pediatricians in Kuzbass

Prisoner exchange, deputies without armor and the first clarifications about mobilization from the Ministry of Defense: SVO news for September 22

Discuss

The last working day of the head of Kemerovo ended with indignation of residents

The Ministry of Defense explained who will be called up during partial mobilization

Discuss

Seredyuk resigned as mayor

Online broadcast

Kemerovo city council accepts the resignation of Ilya Seredyuk: we follow the extraordinary meeting online

Discuss

Can draft dodgers who fled abroad be returned by force? Lawyer explains

Discuss

«Retraining 15-20 days — and forward.