Video card lifetime warranty: NVIDIA’s Manufacturer’s Warranty|NVIDIA

GIGABYTE / AORUS WARRANTY — TERMS AND CONDITIONS

With your purchase and registration of GIGABYTE / AORUS products (limited to products listed on our official websites: https://www.aorus.com / https://www.gigabyte.com/; regional differences may apply), GIGA-BYTE Technology Co., Ltd. (“GIGABYTE”) warrants the GIGABYTE / AORUS products (the “Product”) to be free from defects in workmanship and materials for the applicable warranty period from the date of purchase (see product-specific warranty period information in the chart below), subject to the Terms and Conditions herein.

If the Product fails during normal and proper use within the warranty period, GIGABYTE will, at its discretion, repair or replace the Product. The defective parts within the Product, or the Product itself, will be replaced with functional equivalents using new or refurbished parts or units. Repair or replacement is subject to the original configuration. Localized components (e.g., Korean keyboard, etc. ) serviced outside the country of localization, will be serviced with components conforming to the country of service. For example, if your unit was purchased with a US keyboard, and you travel to China where your keyboard requires service, your US keyboard will be replaced with a Chinese keyboard. Repaired or replaced items are warranted for the length of the balance of the original product warranty period or ninety (90) calendar days from the date of service completion, whichever is longer.

If a Product is near the end of a given warranty period and a repair/replacement is not possible GIGABYTE reserves the right to offer an alternative of equal or greater value or a partial refund proportional to the remaining warranty life of the Product.

Please note that the warranty term and warranty periods will vary by specific Product and may differ from one region to another; please inquire with the shops where originally purchased or our local offices. If you would like to verify the warranty term for the Product bought, please kindly contact our local offices. Our service contact information can be found on the web at https://www.gigabyte.com/Support/Warranty

Product		Warranty period	Key Warranty Conditions
Motherboards		3 years of limited local warranty.	Regional differences may apply. Please contact the location where the original order was placed. The Warranty Period may differ regionally. While specific models are eligible for extended warranty upon online registration, no more than 2 motherboards of the same model can be registered for extended warranty under the same account within 1 year from the date of purchase.
Graphics Cards		3 years of limited local warranty.	Regional differences may apply. Please contact the location where the original order was placed. The Warranty Period may differ regionally. The 3-Year limited local warranty does not apply to the Mining Series graphics cards. While specific models are eligible for extended warranty upon online registration, no more than 2 cards of the same model can be registered for extended warranty under the same account within 1 year from the date of purchase. GIGABYTE graphics cards, except those labeled “Mining Series”, are intended only for use with desktop PCs. Other types of use, such as blockchain computing or cryptocurrency mining, will render the product warranty void.
Laptops/ Notebooks	Notebook Unit warranty	Please confirm the detail and scope of the warranty service with the dealer you purchased the laptop from. Find more warranty information.	Find more warranty information.
	Battery	The battery is covered 1-year warranty from the date of purchase.	The software, carry bag and other accessories that may be bundled are not covered by this warranty. Notice: If you have charged or discharged the battery so many times, the battery may lose its’ maximum capacity, leading to shorter battery life. This is a normal phenomenon not covered by a 1-year warranty.
Peripherals	Keyboards	2 years Limited Local Warranty.	Please return all components for warranty service.
	Mice	2 years Limited Local Warranty.	Please return all components for warranty service.
	Headsets	2 years Limited Local Warranty.	Please return all components for warranty service.
	Mouse Pads	DOA request of the Product(s) needs to be within 7 days of purchase.
	Gaming Chairs	Steel frame: 3 years Accessories: 1 year
PC Components	Memory	GIGABYTE / AORUS RGB Memory is covered by a limited lifetime warranty. GIGABYTE AORUS RGB Infused Demo Module (GC-RGB Module) is DOA replacement only. DOA request of the Product(s) needs to be within 7 days of purchase.	GIGABYTE supports a lifetime warranty** service for memory modules. The lifetime of the product means the product is officially manufactured and supplied on the market until the termination of production, maintenance, troubleshooting, or other support. **For more details, please refer to the information down below.
	PSU	10 years: GP-AP850GM, GP-AP750GM, GP-P1000GM, GP-AP1200PM 5 years: GP-XP1200M, GP-G750H, GP-B700H, GP-P850GM, GP-P750GM 3years: GP-P650B, GP-PB500, GP-PW400, GP-P550B, GP-P450B	3 or 5 or 10 years depending on the products
	PC Chassis	2 years: AC300 series, C200G, GB-AC700G 1 year: XC700W
	CPU Cooler	ATC700: 2 years	PCB, LED, Fans only
		ATC800: 3 years	Fan with 3 years warranty . PCB, electronic parts and LED can be replaced.
		Liquid cooler series: 3 years	Fan/LCD/ pump with 3 years warranty.
	SSD	5 years: GIGABYTE: GIGABYTE NVMe SSD series, GIGABYTE UD PRO series (GP-UDPRO256G/512G/1TB), VISION DRIVE 1TB & Upgrade Kit, VISION DRIVE 1TB, GIGABYTE M30 SSD series AORUS: AORUS RAID SSD, AORUS Gen4 AIC SSD series, AORUS RGB AIC NVMe SSD series, AORUS Gen4 SSD series, AORUS NVMe Gen4 SSD series, AORUS Gen4 7000s SSD series, AORUS Gen4 7000s Prem. SSD series 3 years: GIGABYTE: GIGABYTE M.2 PCIe SSD series, Gigabyte UD Pro series 512GBGIGABYTE SSD series (GP-GSTFS30512G/256GTTD), GIGABYTE SSD series	For SSD products, the warranty period expires at the end of the earlier of (a) the stated time period for the product or (b) the point at which customer’s use of the product exceeds the product’s total Terabytes Written (TBW) as identified in the specifications for that product.​ ​
Desktop PC		3 years	This warranty does not cover and may be voided for failure caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, non-GIGABYTE/AORUS modifications to the product, any third-party software programs, normal wear and tear or any other event, act, default or omission outside GIGABYTE/AORUS’ control. For further details, please see the Exclusion of Warranty section on the Desktop PC warranty page. Find more warranty information. ​
Monitors		Warranty period
		GIGABYTE & AORUS Monitors: Small and medium size LCD (under 40 inches): 3 years Large-size LCD (40 inches or over) and OLED: 1 year (Please find the details below) *REGIONAL DIFFERENCES APPLY. The periods listed above are for general guidance. The specific calculation/determination of the actual warranty period for your product is in part dependent on factors such as the Dead on Arrival (DOA) period and RMA period, which are defined at the local level. Please contact your country’s distributor for further details on how the warranty period is calculated. 1. Definition of product after-sales service time: 2. Return
		Key Warranty Conditions
		1. During the stated warranty period, GIGABYTE / AORUS (“We”, “Us”) will for free, provide product repair services and if the product cannot be repaired, it will be replaced. The repairs and replacement service could still be subject to shipment fees for customers. Physical damage to the product caused by customers or due to shipping will not be covered by the warranty. 2. Small and medium size (under 40 inches) LCD monitor bright and dark dot warranty Bright and dark dot description and definition: Bright Dots: non-performing pixels appearing as a red, green, blue, yellow, cyan, magenta, or white dots on a dark or black background. Dark dots: dark non-performing pixels appearing as a black dot on a bright or white background (dots that light up abnormally under other background colors are also called dark dots). ◇ AORUS series 1) It’s guaranteed there will be no bright dots on the whole panel area. 2) The method to determine bright and dark dots ■ The eye must be away from the screen by 35cm or more, ambient illumination must be greater than 200 Lux (for example a common office environment). ■ New products are guaranteed to be zero bright dot for 12 months. During 13~36 months after purchase, bright dots must not exceed 3 dots (which refers to the 4th dot) ■ Dark dot warranty conditions: Dark dots must not exceed 5 dots (which refers to the 6th dot) AORUS Monitor Warranty Period Bright dot Dark dot Within 12 months 0 ≦5 Within 13~36 months ≦3 ≦5 ◇ GIGABYTE series
		Maintenance fee standards
		1. If there are non-attributable malfunctions during the warranty period, such as (but not limited to) the following items (a-k), fees are required for maintenance. No fee will be charged if the product cannot be repaired but shipment costs may still apply. a) Malfunctions or damage caused by damage not attributable to product materials or manufacturing flaws (such as pests, earthquakes, floods, fires, typhoons, collisions during transport, stains or scratches generated on the surface after use, squeezing, bumping, scratching, impacts, high temperature, inputting unsuitable voltages and corrosion, etc.) b) Dismantling the device or performing your own maintenance. c) Exceeding the allowed usage environment. d) Damage caused by abnormal power supplies. e) Intentional destruction. f) Violation of instructions in the product manual. g) Improper assembly or abnormal use. h) Use of unauthorized accessories. i) Failures caused by other products (equipment) other than the machine. j) Screen burn caused by using the same fixed screen or cropped screen not in the monitor’s native scale on the monitor for extended periods of time. k) Damages caused by not following the cleaning instructions below: Please wipe with a soft none abrasive cloth when cleaning the glossy surface. Do not spray cleaning products on the glossy surface directly, ensure to only use cleaners recommended for monitors. We recommended cleansers be diluted with water with a 1:10 ratio. 2. Fees are required for the testing, maintenance or repair of products with expired or void warranties. Quotes and maintenance will be based and performed on the condition of the monitor and the work needed.
		Exclusions
		1. If there is clear physical damage on the exterior, the products will not be covered by the warranty. 2. If the manufacturing sticker inside the product has been removed or damaged, it will no longer be covered by the warranty. 3. GIGABYTE / AORUS reserves the right to revoke / cancel warranty and after-sale services for products with no official Gigabyte labels, serial numbers, serial numbers that do not match the official product description or that cannot be identified. If you received the monitor in such a state, please contact the parties you purchased the monitor from.
		Other
		1. When sending the product in for repairs, please use the original packaging material or appropriate materials if the original is not available (such as cardboard boxes, bubble wrap or Styrofoam etc.) to pack it. If damage occurs to the product due to improper packaging, the warranty will not be upheld. 2. Amendment/Updates. This warranty policy is subject to revisions and updates from time to time. 3. Warranties provided by agents or dealers or other 3rd parties are their responsibilities and may not be passed on to US. 4. If a failure or malfunctions occurs with the product within seven days of the consumer’s purchase, consumers must return the product to the dealer to replace it with a new product based on the warranty or invoice they provided. All items originally packaged with the product, including all accessories and original packaging must be included. Failures and malfunctions after seven days of the purchase date will be treated as maintenance. 5. If exterior flaws were generated on the new products after being purchased and used, consumers may not ask Us to replace it with new products. It will be treated as a maintenance case. Consumables, gifts and package materials included with the product are not in the scope of the warranty.

Valid Proof of Purchase

• For any warranty claim, a valid Proof of Purchase is required. All Receipts/valid Proof of Purchase are subject to verification at the sole discretion of GIGABYTE.

• A valid Proof of Purchase is defined as one of the following:

• Some examples of a non-valid Proof of Purchase are (but not limited to):

  • ◆ The UPC bar code from the box

  • ◆ A picture of the actual Product.

  • ◆ A Certificate of Authenticity.

  • ◆ Receipts from non-authorized GIGABYTE Dealers.

  • ◆ Receipts from any online auction sites, liquidators or clearance houses.

  • ◆ Canceled checks.

  • ◆ Credit card statements.

• GIGABYTE may, in its sole and absolute discretion, determine any registered product to be edited, transferred, void or deleted for any reason including but not limited to the following:

  • ◆ A receipt is obtained through unauthorized or illegitimate sources/channels, including purchased or obtained online, or at a live auction.

  • ◆ Receipt is not original, is illegible, has been tampered with, mutilated, altered, reproduced, stolen, forged, counterfeited, or is irregular or marked improperly.

  • ◆ Receipt is not verified or recognized as a valid Receipt issued by Merchant or Retailer;

  • ◆ Receipt is determined to be previously entered and used;

  • ◆ Receipt is incorrectly or incompletely uploaded or submitted;

  • ◆ Receipt contains printing or production errors, or any errors in any way.

• Except as expressly stated above, GIGABYTE shall have no liability or obligation with respect to any void Receipt. Receipts collected through recycling centers, printing facilities, or institutions (including, but not limited to, hospitals or schools) are not eligible. GIGABYTE reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of the claimant and qualifying purchases as well as debarment of claim.

• It’s required to upload the valid purchase of Receipt as you register the product. If the purchase of Receipt is not correct or not valid, leading to registration failed or disputing warranty period on products as it requires repair or replacement, GIGABYTE / AORUS reserves the right to require further verification of identity and details of the claimant and qualifying purchases as well as debarment of the claim.

• No AORUS Points will be credited for any void product registration for any reason as well. For more details about the GIGABYTE AORUS Reward Program, please read the terms & conditions of the Program.

• The warranty service provided by GIGABYTE / AORUS product is valid from the Date of Purchase. Consumers are required to provide a valid receipt or invoice with the date of purchase/invoice date, and the dealer’s name should be recognizable. Customer may be asked to provide a copy of this if there is any question as to the product’s eligibility for service coverage under the warranty or service contract. When seeking service, GIGABYTE may request that the customer to submit the original sales receipt of the product to verify eligibility for warranty service, even if the customer has already registered the product. The warranty is the same whether or not register. If the consumer cannot provide valid proof of purchase, the warranty date will be calculated from the date of manufacture according to the serial number on the product. GIGABYTE / AORUS reserves the right to review and authorize the period of warranty service.

Coverage and Limitations of the Program

• Our warranty applies to brand new Products sold by GIGABYTE through its authorized resellers, retailers, and distributors (“Suppliers”), and may not apply to items purchased «Used», «Open-Box» or «Refurbished» unless expressly stated by GIGABYTE. Our warranty does not apply to extended service warranties/ upgrades issued by third parties; in such cases please send your claims/requests/inquiries directly to the third-party issuer.

• GIGABYTE will not be responsible for any failure to perform due to causes beyond its control, including but not limited to, flood, fire, typhoon, submersion, earthquakes, liquid spill, neglect, misuse, abuse, acts of any government, explosions, accidents, wars, rebellions, insurrections, sabotage, epidemics, labor disputes, labor strike, or any agency thereof (including denials or onerous restrictions on required export licenses), customer induced damage and any other force majeure event.
  Repair is subject to GIGABYTE or GIGABYTE authorized service center’s ability to replicate the fault and materials availability. Intermittent faults that happen sporadically must be replicated to confirm that the fault is related to the Product and warranted by the Program.

• There are technical limitations on some of the devices applied to the Product. These limitations are common or are defined standards within the Information Technology industry and are not related or specific to GIGABYTE / AORUS Products. GIGABYTE will not be responsible for failure and defect in the Product, which may not be repaired by utilizing the then-current technology commonly used by the Information Technology industry.
  GIGABYTE shall not be responsible for any lost or damaged data, software or other materials stored or preserved on the Product. GIGABYTE strongly recommends that customer maintain a complete data backup and disaster recovery plan.

General Exclusions

• a) The failure caused by improper installation, operation, cleaning or maintenance, accidental and physical damage, misuse, abuse, or other modification, remedy taken by GIGABYTE or service centers not authorized by GIGABYTE.

• b) The product Serial Number has been damaged, altered, defaced, or removed.

• c) Damage caused by illegal/illegitimate software or virus.

• d) There is damage caused by accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, or use under abnormal conditions.

• e) Extreme environment factors including extreme temperature or humidity, extreme physical stress or electrical interference, fluctuation or surges of electrical power, lightning, static electricity, etc.

• f) Damage caused by not using the provided manufacturers AC adapter and battery; Damage from use of materials, equipment not manufactured by GIGABYTE or not found in Qualified Vendor List(QVL) on GIGABYTE / AORUS website.

• g) Rectification of software faults or updating BIOS is not covered by warranty.

• h) If any obvious user damage on the exterior, it will no longer be covered by the warranty.

• i) If the manufacturing sticker inside the product was removed or damaged, it would no longer be covered by the warranty.

• j) Products with no Gigabyte labels or serial numbers, or if the serial number does not match the product or cannot be identified, warranty and after-sale services will not be provided. If there is a need for maintenance, please contact the original purchasing store for help. Replacement or removal of genuine serial number sticker on the product will break the warranty.

• k) Consumables, gifts, and package materials included with the product are not in the scope of the warranty.

Warranty Extension

• We provide extended warranty service for specific products which can be found on the web at https://www.gigabyte.com/Support/Warranty. THIS SERVICE CAN ONLY BE ENTERED BY PURCHASER BY REGISTRATION WITHIN 30 DAYS OF PURCHASE from us or an authorized reseller. A valid proof of purchase is required to complete the registration. Registration confirmation will be notified by email. GIGABYTE / AORUS is not liable for any unsuccessful product registration due to incomplete or incorrect information input. In the event any of these warranty periods conflict, the shortest specified warranty period will apply. For more details, please check the web at https://www.gigabyte.com/Support/Warranty or contact the local office or the location where the original purchase was made.

  **Lifetime Warranty

• Our Lifetime Warranty does not apply to defects caused by normal use and tear, damage caused by accidents, abusive use, negligence, fire, liquid contact or other external cause, damage which is the consequence of failing to comply with the user manual, damage caused by use with another product, damage caused by service by anyone who is not authorized by us, or if the product is stolen or if any label or identification number has been removed from the product or has been changed.

• Once the products are announced EOL, lifetime warranty service will not be provided. This decision can be based on a number of factors which include but are not limited to the availability of certain manufacturing components needed to continue production, a third-party manufacturer’s product discontinuation or the introduction of a newer product with more advanced features and functionality. For a product declared EOL, confirmed by GIGABYTE, we will replace with a similar or equivalent product. GIGABYTE reserves the right to modify or terminate the site and/or any of its interactive components at any time and in any manner.

• If the alternative is provided by us with the confirmation of replacement, it will be available for lifetime warranty service as well. The equivalent product here means the products with the same fulfilling functions. For example, if DDR4 3200MHz 2*8GB RGB Memory declared EOL, it will be replaced with other models which are DDR4/3200MHz/2*8GB RGB memory.

Limitation of Liability

• In no event shall GIGABYTE / AORUS or its Suppliers be liable to you or any third party for direct, indirect, consequential, special, incidental, punitive or exemplary damages, costs, expenses, or losses, including assets loss arising out of the use of the Product, including, not limited to, property damage, loss of value of the Product or any third party products that are used in or with the Product, even if when GIGABYTE / AORUS has been notified or informed of the possibility of such damages.

• GIGABYTE / AORUS does not accept liability beyond the remedies set for herein, including but not limited to any liabilities for a product not being available for use, loss of profits, loss of business, or for lost, corrupted, or compromised data or software or the provision of services. GIGABYTE / AORUS is not liable or responsible for any amount of damages above the amount you paid for the purchased Product.

• GIGABYTE / AORUS has no liability for any damage or destruction to consumer electronics devices or other personal property that is in or connected to the Products, including, but not limited to, laptops, tablets, smartphones or other devices, or any loss of data contained in the foregoing devices.

• Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, (including negligence) or otherwise), the entire liability of GIGABYTE / AORUS and any of its Suppliers shall be limited to the amount actually paid by you for the Product.

Website Disclaimer

• GIGABYTE / AORUS seeks to provide accurate and timely information; nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time.

Vyral LLC Warranty

LIFETIME WARRANTY

 

You read that correctly! Lifetime. All desktop PCs from VYRAL! All VYRAL PCs come with an industry best Lifetime Limited Warranty & Service Guarantee. Your processor failed after you’ve had your system for 8 years? You’re covered! Hard drive crashed after 7 years? You’re covered!As we’ve mentioned on ALL our product pages, we are so confident in the quality of our system components and workmanship in assembling your new PC by hand, that we offer this amazing warranty to all our customers.VYRAL is committed to building a community of customers who care about our brand and want to do business with us for all their PC, gaming and creating needs!

Read below for all the fine print and legalese.

 

 VYRAL LLC Warranty Terms — the legalese stuff

(Modified 10/31/2021)

VYRAL, LLC and its officers, agents, assignees, and employees (hereinafter may be referred to as “the company” or “company”) offers to its customers an exclusive Limited Lifetime Service Policy (the “Lifetime Service Policy”) on all NEW desktop computers purchased from the company. This Lifetime Service Policy is a guarantee that a customer of VYRAL who purchases a NEW computer system will not pay for labor or service charges related to any covered computer system, during the lifetime of that system. This Lifetime Service Policy extends only to the original purchaser, original equipment, or subsequent upgrades purchased from and installed by the company and labor/service provided by the company.

In addition to the Lifetime Service Policy, VYRAL further warrants the hardware of its NEW computer systems as follows: All NEW desktop computer systems include a Lifetime Limited Hardware Warranty (the “Lifetime Warranty”), which covers the original core computer. “Core Computer” is defined as all of the hardware inside the computer case. The Core Computer excludes any special order parts which were specifically requested by the original purchaser, which special order parts are warranted only for as long as their original underlying manufacturer warranty for such parts. AMD Video Cards are considered special order parts, and are warranted for 2 years only. Because of rapidly and ever changing computer technology and manufacturers, certain parts or components can become unavailable. During the Lifetime Warranty, the company will, at its sole option, repair or replace any defective desktop computer or defective part thereof, at its discretion, with new, used, refurbished, recertified, or comparable parts; however, if a desktop computer or component is no longer manufactured or widely supported in the marketplace, or is not otherwise commercially available during any warranty period in this agreement, making the repair of a desktop computer impracticable, VYRAL may, at its sole option, elect not to repair the desktop computer, but instead issue an in-store credit for the then value of the desktop computer.

The Lifetime Service Policy, Lifetime Warranty, and the 2-Year Warranty on AMD Video Cards (collectively the “Warranties”) are all limited as follows:
1. VYRAL warrants to the original purchaser that the covered hardware, excluding software, documentation and similar items, will be free of defects in workmanship and materials for the warranty period beginning from the date of delivery to Customer. During the applicable warranty period, the company will repair or replace, at its sole discretion, the defective hardware system, for covered defects, free of charge for labor and/or parts depending on your warranty period. Parts may not be identical but will be equivalent parts. If the hardware system is defective within the first 30 days from customer’s initial receipt of the system, customer may obtain service under the terms of the Warranty by informing VYRAL of the customer’s intent to seek a repair under the Warranty, and shipping the system back to VYRAL where the system will then be repaired. The customer shall also insure the system by obtaining shipping or freight insurance coverage equal to the full purchase price of the system.
2. Inside the continental United States, Customer will pay for shipping back to VYRAL for any components or products sent for service after the initial 30 day period, while the company will pay for return shipping back to customer for up to 6 months after purchase. After the first 6 months of ownership Customer is responsible for any shipping charges to/from the company.
3. Products sent in for authorized service/exchange must be shipped in original packaging and accompanied by copies of purchase receipts. Replacement packaging can be requested from VYRAL customer support for a nominal fee.
4. Non-VYRAL PCs repairs, upgrades or installations on any covered computer system are not covered by, and void the Warranties instantly on any system so modified. Any individual parts sold or installed separately from a New computer system must be purchased and installed by the company to be covered by the Lifetime Service Policy, and that separate hardware is only covered to the extent of the original manufacturer’s warranty on such separate parts.
5. Physical damage, abuse, neglect, and damage caused by shipping, or misapplication of the product, repair modification, exposure to extremes of temperature or humidity, power fluctuations, lightning or improper electrical power are not covered by the Warranties.
6. Used or recertified equipment is sold as-is, without warranty, unless otherwise stated in writing on the original purchase invoice.
7. Software defects are not covered by the Warranties, but may be covered by the warranty of the individual software publishers as set out in the materials accompanying it; opened software is never refundable.
8. Any missing items must be reported within 48 hours of Customer receipt.
9. There are no warranties, express or implied, which are not written herein.
10. It is of utmost importance that Customer protects all data and software on any covered computer system at all times.VYRAL is not responsible for loss of time, inconvenience, loss of data or software, inadvertent disclosure of data, loss of files, or any other direct, incidental, or consequential damage loss caused by a covered computer system failing to properly operate, or caused by any fault or negligence of the company. Even though the company may attempt to backup and transfer certain data, and attempts to avoid situations where Customer data or software is lost, such occurrences of data loss, for a variety of reasons, are common. Customer agrees that prior to delivering a computer for service, Customer has independently backed up all software and data on the computer, and is prepared for, and expects that all data may be lost on the computer during or following any repair procedure, and Customer specifically agrees and understands that this document is intended to limit the liability of the company for such data losses. Customer warrants that there is no illegal data or software content on any computer left for Warranties service.
11. Warranty repairs or service do not extend the length of the Warranties and any computer left unclaimed for 30 days becomes the property of VYRAL
12. Liquid cooling/water cooling components are covered for 1 year only, and are not included in the Lifetime Parts and Service warranty on any VYRAL system.
13. AMD video cards shall carry a 2-Year Parts Warranty from the company. Any AMD video card ordered with an VYRAL system is excluded from the Lifetime Parts warranty, and the 2-year parts warranty in this paragraph would then apply to the AMD component specifically.
14. Each of the following system components is limited to one (1) replacement over the lifetime of the PC system: Video Card/GPU, motherboard, power supply, memory/RAM, SSD/storage drive. Once client has received a replacement component under the warranty, VYRAL will not provide additional replacements. Client may or may not be eligible to RMA certain components to the Original Equipment Manufacturer. 
15. Computers purchased as mining rigs are not guaranteed to pay for themselves. VYRAL is not responsible for bit mining markets or losses.
16. The Company offers a service commonly referred to as “de-lidding”, which involves treating certain Core Computer components with gel for increased cooling which is beneficial in some over-clocked computers. While the company provides this service, it will thereafter not provide a warranty on any computer which it “de-lids”, and no warranty described herein will apply to a computer which has undergone this process.

To obtain service under this warranty, email the company at [email protected] and inform the company of your preferred contact phone number. Have your order number available. The technical support staff will assist you in diagnosing the problem over the phone by calling you at your preferred contact number. If the problem cannot be resolved over the phone, we will decide on the best course of action for complete customer satisfaction. If return is authorized, please return the product only as instructed. Do not return any products without prior authorization. Products returned without prior authorization will be held for 15 days pending instruction and return shipment payment and, thereafter, will be salvaged or disposed without any duty to account to Customer. VYRAL will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from the company.  VYRAL will also not be responsible for damages to any components or loss of any data for goods purchased from the company. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage (other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by an VYRAL employee, inadequate or excessive electrical power surges, or other power irregularities. VYRAL will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by the company. VYRAL will replace defective parts with the same or comparable parts at no cost. Any other part replacement that is different from the original configuration must be purchased at cost. Note: Do not include any accessories with your computer system for warranty repairs. If you do provide such materials, VYRAL will not be held responsible for any missing accessories such as software, adapters, etc. In the event no defect is found that is covered by the warranty, VYRAL will charge a test fee, advise the Customer and return the non- defective product when Customer pays the test fees and pays for return shipping. If such fees are not paid within 15 days after notification, the product shall be salvaged or disposed without any duty to account to Customer.
TO OBTAIN SERVICE UNDER THIS WARRANTY
CREDIT AND COLLECTION: Interest will accrue on invoices considered PAST DUE at the rate of 19.99% ANNUALLY. The person or entity responsible for payment of this invoice will be responsible for collection and attorney fees. All NSF checks will be charged the maximum penalty allowable by law. Except as provided expressly herein Customer specifically waives any and all liability, causes of action, claims or rights Customer may be able to assert against the company for any act, omission or other event of any kind which is related to the sale of a computer, or related to the performance of service repairs and the execution of this document.
Customer specifically agrees that Customer waives, in advance, any causes of action, rights or claims against the company related to the loss, disclosure or dissemination of Customer’s data, software, or personal files during or after the performance of warranty service. Customer agrees that any claim or cause of action whatsoever against VYRAL including but not limited to those in contract or tort, shall be limited to the amount Customer actually paid for a computer system at issue or $1,000.00, whichever is greater.
VYRAL desires to maintain a positive relationship with its customers and without waiving any of the limitations in the preceding paragraphs, the company may at its sole and exclusive discretion elect to return actual funds paid by Customer for goods or services provided by the company. Any such refund is in no way an admission of any liability, wrong-doing or the basis for any cause of action against VYRAL and is a simple expression of good will. In the event Customer is offered a refund of monies actually paid, each and every aspect of this Waiver and Limitation of Liability shall remain in full force and effect. Customer waives all rights, claims, causes of action and other damages in excess of actual funds paid and then returned by the company.

All sales are final and as is. All deposits to hold merchandise are non-refundable. All returns are at the sole and exclusive discretion of the company, must take place within 30 days of purchase, and will be charged a rental fee of 20% of the PURCHASE PRICE, whether the refund is requested before or after shipment of the system. Any returns after 30 days will be charged restocking fee of 20% of the PURCHASE PRICE plus $35 per day rental fee. Microsoft Windows or Office products VYRAL does not pay for nor reimburse any costs associated with shipping, shipping or freight insurance, or packaging materials for return products. 

I agree that any dispute regarding this Agreement or subject matter of this Agreement will be submitted only to binding arbitration to be conducted only and exclusively in Montgomery County, Ohio. Customer specifically waives all right to pursue any legal or equitable remedy in any city, county, state or federal court of law. In the event either party initiates an appropriate proceeding to enforce or seek any claims under this document or related to the computer purchase or service transaction referenced herein, the prevailing party shall be entitled to an award of reasonable attorney’s fees. The laws of the State of Ohio shall govern the interpretation, validity, performance, and enforcement of this agreement. If any provision of this warranty shall be held to be invalid or unenforceable, the validity and enforce ability of the remaining provisions of this warranty shall not be affected thereby.

MERLION. Service and warranty

MERLION. Service and Warranty

Distribution

Project IT-display-core distribution dysfroofive display in Merlion

IT services

Computer clinic network

Retail and E-Commerce

Cyilla

production

bureaucratic trading brands

B2B

Ability to purchase goods via the Internet and optimize logistics and financial resources

API

Direct access to inventory data, order and shipment automation

EDI

Simple, unified ordering and processing technology

Warranty Merlion Academy

View the complete list of equipment serviced by the manufacturer’s Authorized Service Centers (ASCs).

1. General
   1. Warranties for goods sold by the company are borne by the manufacturer. Warranty service is carried out in the authorized service centers of the manufacturer (hereinafter referred to as «ASC»). The list of manufacturers that have ASCs in the territory of the Russian Federation is indicated in the appendix «Equipment serviced in the manufacturer’s ASC». The warranty period for goods sold by the company is set by the manufacturer. If the manufacturer does not have ACS in the territory of the Russian Federation, warranty service is carried out at the company’s service center.
   2. Warranty service includes: testing, free repair, replacement with equipment of the same technical characteristics, or monetary compensation, the amount of which is determined from the terms of the manufacturer’s warranty policy.
   3. The warranty period is calculated from the date of sale of the goods by the company.
   4. The Buyer delivers the product to the address of acceptance for warranty repair and back independently and at his own expense.
   5. «Lifetime» warranty implies the implementation of warranty obligations during the entire period of sale of the model by the company, plus 12 months after the termination of its sale.
2. Warranty conditions
   1. Warranty service is not provided in the following cases:
      1. If the product has been damaged in transit, storage, or misused. Including if the product has:

         Mechanical, thermal, electrical, electrochemical damage, including traces of corrosion.
         Damage caused by the ingress of foreign substances, objects, liquids, insects, animals into the product.
         Damage caused by the use of non-standard or equipment that has not been tested for compatibility.
         Damage caused by the elements, fire, household factors.
         Damage caused by non-compliance with State standards of the parameters of power, telecommunications, cable networks and other external factors (climatic and other).
         Damage caused by the use of non-standard spare parts, components, software, consumables, cleaning materials. Damage caused by not observing the period and period of maintenance and preventive maintenance, if necessary for this product.

      2. If there are traces of tampering or an attempted unauthorized repair.
      3. If the manufacturer’s or supplier’s warranty seals are damaged.
      4. If the factory label or serial number is damaged, illegible, re-glued or missing.
   2. Warranty does not cover:
      1. Damage caused to other equipment connected to this product.
      2. For the compatibility of this product with products and software products of third parties, in terms of their compatibility, configuration
      3. For product assembly and packaging, as well as for consumables (print heads, ink ribbons, cartridges, floppy disks, batteries.
   3. Collateral damages disclaimer. The Company shall under no circumstances be liable for any damages (including, without exception, loss of profits, business interruption, loss of business information, or other monetary losses) associated with the use or inability to use the sold goods.
   4. Disclaimer of other warranties. The Company disclaims all other warranties, either express or implied, including (but not limited to) the implied warranties of merchantability and fitness for special requirements.
3. Submission of complaints and acceptance of products
   1. For claiming video cards, hard disks purchased from the company, mat. boards, drives and processors, it is necessary that the serial number of the product is present in the database of the company’s serial numbers, and at the time of delivery of the product to the company’s warranty department, their warranty period has not expired.
   2. To file a claim for products purchased from the company that are not specified in clause 3.1, you must provide a copy of the document confirming the sale of the goods by the company, the warranty period for which has not expired.
   3. In order to file a claim for a product purchased from the company, the buyer must attach a correctly and completely completed claim sheet to each product. The claim form for warranty service can be downloaded from the company’s website.
   4. The completeness and requirements for product packaging required for warranty service are specified in the appendix «Product Contents and Packaging».
   5. Before returning for warranty service, all inscriptions, traces of thermal paste and non-factory stickers that block conductive tracks and printed circuit board elements must be removed from computer components.
   6. The company accepts claims for goods serviced in the ASC of manufacturers only if the ASC recognizes a significant and irreparable defect in the product due to the fault of the manufacturer, confirmed by a conclusion drawn up in accordance with the requirements of the Russian representative office of the manufacturer. Such complaints must be submitted no later than 15 calendar days before the expiration of the act, if such a period is set by the representative office of the manufacturer.
   7. In the event that the product to be serviced in the ASC is accepted by the warranty department, the company does not bear any obligations regarding the timing and quality of the repair. The company’s warranty card, if provided by the manufacturer, must be correctly and completely filled out. Issues of providing branded warranty cards are beyond the competence of the warranty department staff.
   8. In order to avoid damage to the products themselves and surrounding objects as a result of fires, leaks, etc., products that use liquids in their operation must be freed from them when handing over for warranty service or compensation (gasoline and oil from engines are drained, water from water heaters and washing machines, etc.). If this rule is violated, the company may refuse warranty service, as well as recover its losses resulting from this violation.
   9. The product is not accepted for warranty service in case of violations of the operating rules.
   10. Controversial issues that arise when receiving goods, as well as emergency situations, are resolved by the head of the warranty department.
   11. The client has the opportunity to challenge the decision to refuse service quality support. To do this, you must fill out a claim form and hand it over with the problematic product to the warranty department. Upon verification of the claim in the service quality support service, a message about the results is sent to the specified e-mail address. The claim form can be downloaded from the company’s website.
   12. The company reserves the right to refuse warranty service if it detects signs of violation of the operating rules during testing or repair.
   13. Conditions for the provision of the acceptance service without the presence of a client representative are described in the appendix «Acceptance of marriage without the presence of a client».
   14. For Servers, Data Storage Systems, Server Network Equipment and server components of all manufacturers (except for Supermicro and iRu), the buyer must first obtain permission to return the goods through a request to [email protected] and attach the received permission to the returned goods.
4. Warranty Terms and Product Returns
   1. Components and products that meet the terms of the warranty must be returned or replaced within 20 calendar days from the date of acceptance for warranty service. For equipment handed over to the regional warranty departments, the service period is 30 calendar days.
   2. At the end of the service, in descending order of priority:
      1. A repaired product is issued.
      2. Replacement with the same refurbished product.
      3. It is being replaced with a refurbished similar product that is close in technical and operational characteristics.
      4. In the event that the Warranty Department does not have products in stock that meet the requirements of paragraphs. 4.2.1., 4.2.2., 4.2.3. a value document is issued.
      5. Compensation or replacement of products with ASC conclusions on non-repairability is carried out in the manner and terms established by manufacturers.
   3. Upon agreement with the client, the goods prepared for delivery can be transferred from the warranty department to the warehouse for shipment with the next order.
   4. Controversial issues, as well as emergency situations related to the issuance of goods are accepted for consideration by the head of the warranty department on the day the goods are received by the client’s representative.
   5. The client’s failure to appear to receive products prepared for delivery cannot be interpreted as a failure by the company to comply with its obligations regarding the terms of service maintenance. If the client does not apply to receive products prepared for distribution, then after 6 months from the date of acceptance of the products for warranty service, the commodity debt will be canceled.
   6. The customer has the opportunity to challenge the operability of the repaired product in the service quality support service. Claims regarding the operability of the repaired product are accepted for consideration by the service quality support service within 2 (two) months from the date of issue of the product in the warranty department. To do this, the customer must fill out a claim form and hand it over to the warranty department together with the problematic product. Upon verification of the claim in the service quality support service, a message about the results is sent to the specified address. The claim form can be downloaded from the company’s website.
5. Remaining warranty periods for repaired (replaced) products
   1. For repaired or replacement products, the warranty end date is set to the warranty end date of the original serviced product plus the length of time it has been under repair. The expiration date of the warranty for the originally delivered product is fixed upon acceptance for warranty service. The serial number and expiration date of the warranty of refurbished or replacement products are indicated on the refurbishment release document.

MERLION Warranty Department

[email protected]
Monday – Friday
from 10:00 to 18:00

Service Department
furniture service

[email protected]
Monday – Friday
from 10:00 to 18:00

Wishes, questions and claims regarding the work of the warranty department, please send to [email protected].
To do this, download the claim form.

Downloads

Word, 60kb
Warranty Rules

Word, 70kb
Completeness and packaging of products

Word, 40kb
Acceptance of marriage without the presence of the client

Word, 30kb
Complaint sheet

Excel, 41kb
Complaint sheet, furniture

Word, 30kb
claim form

By using our website, you consent to the processing of cookies and user data.
By staying on the site, you agree to the policy of their use. Details

Details

Good

Enterprise Equipment-h4C Limited Warranty

The table below lists the general manufacturer’s warranty provisions for Enterprise Equipment. Warranties and Service Level Agreements (SLAs) may differ depending on local regulations in certain countries/regions. If there is any conflict with local conditions, local conditions shall prevail, in which case contact your local service sales representative for more details.

(SR6600/MSR5600/MSR3600

/MSR2600/MSR830/MSR810 Series)

√

WLAN

(WX58/38/18, IoT Series)

√

Switches (S12500X/S9820/9850/6850

/6890/6861/6860/6800 Series;

S10500X/S7500X/7500E/S6520 Series)

√

Security product

Firewall

(F5000/F1000 Series)

√

Software

Networking

Product

IMC / Director / Controller

√

0220

Could (CloudOS/CAS/ OneStore/UIS manager)

√

Enterprise Server

Server Product

Rack Servers

(R4900/4700 G3 )

h4care it Foundation

NBD ONSITE SERVICE

√

UIS Celll0003

WLAN AP

WA5xxx/WA6xxx serials

Limited Lifetime Warranty

Basic 9×5

10BD-Ship service

5Years

Campus Switch

5560X/5560S/5130S/ 5120/3100V3 Series

During the Limited Lifetime Warranty period, h4C Technical Support will provide remote support during business hours during local business hours (from 9:00 to 18:00) via hotline and e-mail. Replacement parts under warranty will be delivered within 10 business days after the h4C RMA request is confirmed.

Hardware accessories such as fans and power supplies, optical modules, expansion modules, etc. are covered by a twelve (12) month warranty period.

Notes:

1. This warranty does not cover non-h4C hardware (third party hardware or software), consumables or accessories.

2. This warranty becomes effective on the 90th day from the date the equipment is shipped from h4C or from the date h4C receives a service request for this equipment, whichever occurs first.

3. The type of warranty for Enterprise Equipment may vary from country to country. For more information, please contact your local sales representative. In addition to the manufacturer’s warranty, customers can purchase additional h4Care warranty options, see Document h4Care Foundation Service V1.0 .

4. h4C has set up a local logistics center in Indonesia, Japan, Kazakhstan, Malaysia, Pakistan, Russia and Thailand to support local spare parts.